Azure Entra Id admin user has been blocked

Question

Hi.

Azure Entra ID Admistrator user has been blocked after it seems yesterday many failed logins.

I have been able to change the password and I get Authenticator validation messages with success.

But At the end I have a Message "Your organization requires that you register additional authentication methods, but no supported methods are currently enabled for your account."

The problem is the only user with permission to do that is the blocked user

What can I do?

Best Regards,

Enrique Bermejo

Answer 1

Hello ,

Thanks for reaching out to Microsoft Community with your questions.

based on the query that you have . can you try and go to https://admin.microsoft.com and login.

once logged in, create another global admin account and use that global admin account to login to https://portal.azure.com

Regards

Rahul Gupta

Microsoft customer support

Answer 2

Thanks Rahul.

I have been able to solve the problem using your directions.

Best Regards,

Enrique Bermejo

Answer 3

Hello ,

Thanks for reaching out to Microsoft Community with your questions.

based on the query that you have . can you try and go to https://admin.microsoft.com and login.

once logged in, create another global admin account and use that global admin account to login to https://portal.azure.com

Regards

Rahul Gupta

Microsoft customer support