Phone number verification issue when signing up for Azure

Question

Phone number verification issue when signing up for Azure

KONSTANTIN SIVOKHA 30

Hello,

I’m trying to create a free Azure account, but I can’t complete phone number verification. After entering my number and clicking "Send me a code by SMS", I get the following message: "We’re unable to verify your phone number. Enter the verification code again or try a different number."

I’ve checked the country code and number format and tried several times, but it didn’t help.

Could you please help me resolve this issue and complete my registration?

Thank you!

Kristine S 0 Reputation points

2025-04-08T12:49:03.4966667+00:00

Hello! I have the same issue. Tried this already last week. So seems a Microsoft issue.

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Kristine S 0 Reputation points

2025-04-08T12:49:03.4966667+00:00

Hello! I have the same issue. Tried this already last week. So seems a Microsoft issue.

Answer 1

Andreas Baumgarten 120.2K MVP

Hi @KONSTANTIN SIVOKHA ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

A Voice-over-IP (VoiP) phone number can't be used for the phone verification process

Check that your phone can receive calls or SMS messages from a United States-based telephone number.

Double-check the phone number that you enter, including the country code that you select in the drop-down menu.

If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

Another option might be to give it a try with using a smartphone or a different device and a "private/incognito window" of the browser to get the registration/validation done.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

KONSTANTIN SIVOKHA 30 Reputation points

2025-04-09T13:32:22.1+00:00

Hi Andreas,

Thank you very much for your detailed response and the helpful suggestions.

Unfortunately, none of the suggested options worked for me — I tried them all. However, I was able to identify and resolve the issue with the help of Microsoft Support.

To resolve the problem, I submitted a support ticket (via Get help → Contact Support → Chat with a support agent). Shortly after that, the support team contacted me and quickly identified the root cause: phone numbers from my country are not supported for SMS verification when creating a Microsoft account.

The support team recommended verifying the account using a different phone number. I reached out to a friend from Germany, and with their number, I was finally able to complete the verification process successfully.

Thanks again for your help!

Best regards, Konstantin
Andreas Baumgarten 120.2K Reputation points MVP

2025-04-09T13:43:34.9566667+00:00

Hi @KONSTANTIN SIVOKHA ,

thanks for the update.

May I ask you where exactly (on which website) you submitted a support ticket "(via Get help → Contact Support → Chat with a support agent)"?
This detail might help others.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
KONSTANTIN SIVOKHA 30 Reputation points

2025-04-10T11:11:40.34+00:00

Hi Andreas,

Here's how I submitted the support ticket:

I opened this page: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Then I clicked on the "Get help" link: https://go.microsoft.com/fwlink/p/?linkid=2138303

On the "Contact Microsoft Support" page, in the "We're here to help" field, I briefly described my issue and clicked "Get help" again.

After that, I scrolled down and clicked the "Contact Support" link at the bottom.

I answered a couple of short questions, and finally the option "Chat with a support agent in your web browser" appeared.

I hope this helps others who are facing the same issue.

Best regards, Konstantin

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Phone number verification issue when signing up for Azure

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