Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
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We are having performance issue with our Azure OpenAI instance this morning it has been working intermittently but mostly times out
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Siry, Gaetan
130
Reputation points
We are having performance issue with our Azure OpenAI instance this morning it has been working intermittently but mostly times out.
This has been happening since this morning
{count} votes
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Siry, Gaetan 130 Reputation points
2025-04-09T15:12:01.2933333+00:00 Impact Statement: Starting at 02:30 UTC on 09 April 2025, you were identified as a customer using Azure OpenAI Service and Azure AI Services in East US, who may experience elevated latencies and availability issues across all AOAI models.
Workaround: Customers can distribute their workloads across other regions, such as West Central US.
Current Status: We determined that a recent deployment impacted backend instances upon which Azure OpenAI Service and Azure AI Services rely, which is leading to latency and availability problems. Our mitigation strategy consisted of performing a rollback to a previous, known build; however, it has not proven effective at alleviating impact. We are now focusing our efforts on identifying an appropriate mitigation path to resolve this issue. The next update will be provided in 2 hours or as events warrants.
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kothapally Snigdha 2,185 Reputation points Microsoft External Staff2025-04-10T05:32:57.89+00:00 This is ongoing issue as east us region is facing downtime issue, and our internal team is working on this. I will update you once the issue is resolved.
Thank you!
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kothapally Snigdha 2,185 Reputation points Microsoft External Staff
2025-04-15T00:57:24.5933333+00:00 The issue impacting the Azure OpenAI service availability in the East US region has now been Mitigated. Services are operating normally, and you should no longer experience any disruptions
Thank you!
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kothapally Snigdha 2,185 Reputation points Microsoft External Staff
2025-04-16T01:07:56.3433333+00:00 We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
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