[HLK 24H2]USB Selective Suspend Test (XHCI) failed with USBSTOR.sys did not power down or suspend

Kelly Chen 0 Reputation points
2025-04-10T07:58:14.74+00:00

I'm using Windows Hardware Lab Kit for Windows 11 24H2 through HLK, and a USB 3.0 Card reader device under test doesn't pass the test "USB Selective Suspend Test (XHCI)" with this error:

USB device USB\VID_XXXX&PID_XXXX\XXXX with USBSTOR.sys did not power down or suspend. Please ensure the device is properly configured to power down when it is idle.

In addition, I also tested more U3 Card reader, they also cannot pass the test "USB Selective Suspend Test (XHCI)", error message indicate to USBSTOR.sys did not power down or suspend. .

However, The same device pass the same test on Windows 11 22H2 installed on the same PC.

I tried applying the latest filter, but it didn't work :(

Can someone help me to understand this error? Or can this test item be configured to not test?

Should this issue can be waived by HLK filter package. like erratum 152598.

152598 erratum HLK Errata: USB Selective Suspend Test (XHCI) is failing on external USB Devices not suspending
152598 erratum HLK Errata: USB Selective Suspend Test (XHCI) is failing on external USB Devices not suspending

Thanks!

Windows 11
Windows 11
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