Hey, My Azure subscription is disabled, is there any way to get my back on the Virtual Machine

Question

Hey, My Azure subscription is disabled, is there any way to get my back on the Virtual Machine

Ayan Mehdi 0

Hey there, i have a disabled azure subscription because i can't upgrade it right now, is there any way to backup my data before its too late?

Naveena Patlolla 1,630 Reputation points Microsoft External Staff

2025-04-11T04:51:07.0966667+00:00
Hi Ayan Mehdi

Your Azure subscription is disabled and can no longer be used to create or manage Azure resources. While in this state, your virtual machines are deallocated, temporary IP addresses are freed, storage is read-only and other services are disabled. A subscription can get disabled because of the following reasons:

Your credit expired.

You reached your spending limit.

Your bill is past due.

Your credit card limit was exceeded. Or it was explicitly disabled or canceled. Depending on the subscription type, a subscription might remain disabled between 1 - 90 days. After which, it gets permanently deleted. For more information, see Reactivate a disabled Azure subscription.

Operations to create or update resources (PUT, PATCH) are disabled. Operations that take an action (POST) are also disabled. Your resources are still available, so you can retrieve or delete them (GET, DELETE). Transferring ownership of the subscription is disabled.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-states#disabled

let us know if you have any further queries. I’m happy to assist you further.

Please "Upvote" if the comment was helpful
Ayan Mehdi 0 Reputation points

2025-04-12T12:17:10.2266667+00:00

When i try an reactivate my subscription, it gives an error saying "You are not eligible to upgrade", my card is active, not disabled. I have some important data on the VM and need to get it back.

1 answer

Your answer

Naveena Patlolla 1,630 Reputation points Microsoft External Staff

2025-04-11T04:51:07.0966667+00:00

Hi Ayan Mehdi

Your Azure subscription is disabled and can no longer be used to create or manage Azure resources. While in this state, your virtual machines are deallocated, temporary IP addresses are freed, storage is read-only and other services are disabled. A subscription can get disabled because of the following reasons:

Your credit expired.

You reached your spending limit.

Your bill is past due.

Your credit card limit was exceeded. Or it was explicitly disabled or canceled. Depending on the subscription type, a subscription might remain disabled between 1 - 90 days. After which, it gets permanently deleted. For more information, see Reactivate a disabled Azure subscription.

Operations to create or update resources (PUT, PATCH) are disabled. Operations that take an action (POST) are also disabled. Your resources are still available, so you can retrieve or delete them (GET, DELETE). Transferring ownership of the subscription is disabled.

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-states#disabled

let us know if you have any further queries. I’m happy to assist you further.

Please "Upvote" if the comment was helpful
Ayan Mehdi 0 Reputation points

2025-04-12T12:17:10.2266667+00:00

When i try an reactivate my subscription, it gives an error saying "You are not eligible to upgrade", my card is active, not disabled. I have some important data on the VM and need to get it back.

Answer 1

Hi Ayan Mehdi
Have you referred to the following document to reactivate your subscription?
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled#the-subscription-was-canceled

If the issue still persists, here is the link to raise a Microsoft support ticket Azure Billing Support they will assist you to resolve your query.

1.Go to Azure Portal -> Click on help+support -> create a support request

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2. If you see Support AI Assistant as shown below, click Switch to classic experience button on right. If not, proceed to step #3

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3.On left, enter subscription management in the box and click Go and select service

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4.Select the subscription and You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.

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5.Scroll down the suggestions and you will see an option to Contact support -> create a

support request.

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6.Select Subscription Management and provide the details requested.

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Feel free to reach out if you have any more questions—I’m happy to help

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Naveena Patlolla 1,630 Reputation points Microsoft External Staff

2025-04-15T14:50:01.07+00:00

Hi Ayan Mehdi
Have you had a chance to review my answer?

If this answers your query, please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

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Hey, My Azure subscription is disabled, is there any way to get my back on the Virtual Machine

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