Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Any update to this problem? We are facing the same issue.
how to fix Invitation for External User Not Creating User in user Directory
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Thomas Wilkinson (admin)
35
Reputation points
When I create a new External user to our tenant the user appears to create correctly, however when the invite email is sent to the user they get an error "The username may be incorrect, Make sure you typed it correctly. Otherwise, contact your admin." if the user tries to walk through the password reset process user gets an error "The email or username you entered does not exist. Please check that you have typed your email or username correctly".
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator2025-04-11T18:05:59.3733333+00:00 Hi @Thoas Wilkinson (admin)
I understand that External User Not Creating User in user Directory.Check with this thread which deals the similar issue: https://learn.microsoft.com/en-us/answers/questions/2237801/entra-id-invitation-for-external-user-does-not-cre
Hope this helps. Do let us know if you have any further queries.
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Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-14T18:56:45.92+00:00 Hi @Thomas Wilkinson (admin)
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. -
Thomas Wilkinson (admin) 35 Reputation points
2025-04-14T19:14:12.2133333+00:00 not really. I'm able to add other members of this same company as external users. This seems to be only related to this one user. For example I have 3 users from the same company
user1@example.com - External Invite
user2@example.com - External Invite
All the above get created no problem but on the 3rd
user3@example.com - External Invite <- this one fails to get created -
Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-14T21:15:41.3366667+00:00 Hi @Thomas Wilkinson (admin)
Try to login with https://myapps.microsoft.com/?tenantid=<tenant id> and try to access it and if possible, try to exclude guest users from conditional access policy.Try to invite the user again and reset the redemption status for a guest user in Microsoft Entra External ID by following the document: https://learn.microsoft.com/en-us/entra/external-id/reset-redemption-status
Hope this helps. Do let us know if you have any further queries. -
Thomas Wilkinson (admin) 35 Reputation points
2025-04-15T13:37:57.7033333+00:00 We have guest users exempted. I've been able to add the same type of user from the same external company up until this user. I've also been able to add other external users just fine. It seems to only be related to this 1 user. If I try to reset the password myself for this user I get a different error basically saying I can't reset a guest user. But again this seems to only affect one user no matter how many times I try to delete/re-invite. All the other users from this same company are able to finish the setup process. it's only this one user. I can't reset the redemption status because the user never accepts the invite because the user is never actually created.
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Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-15T17:43:38.22+00:00 Hi @Thomas Wilkinson (admin)
I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call. -
Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-17T18:23:00.4066667+00:00 Hi @Thomas Wilkinson (admin)
As discussed, over the call try to sign in with different alias name. If still problem persists, please send us the error screenshot. -
Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-18T18:42:11.22+00:00 Hi @Thomas Wilkinson (admin)
As discussed, over the call try to sign in with different alias name. If still problem persists, please send us the error screenshot. -
Bandela Siri Chandana 3,075 Reputation points Microsoft External Staff Moderator
2025-04-21T19:17:25.77+00:00 Hi @Thomas Wilkinson (admin)
As discussed, over the call try to sign in with different alias name. If still problem persists, please send us the error screenshot. -
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Anatol Krasowski 5 Reputation points2025-09-25T07:57:24.6566667+00:00 Any update to this problem? We are facing the same issue.
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Anatol Krasowski 5 Reputation points
2025-09-25T07:56:30.92+00:00 -
Thomas Wilkinson (admin) 35 Reputation points
2025-09-25T14:15:09.1966667+00:00 Honestly there wasn't one.
I had to eventually just create the user as a "new tenet" user instead of trying to invite as an external guest. I think what was happening was on the external user side this user had already logged into "a" different microsoft tenet using that same email I was trying to invite. Microsoft was rejecting it because the email was/had already been associated with "a" tenet. I have had dealings in the past that once an email gets associated to a Microsoft tenet of any type even for something as simple as training, Microsoft will NOT let that email address be used again on any other tenet. I have no logs or data to support this; only past experience and then from this experience where the user did verify that they had indeed used their email to login to a different Microsoft account. Sorry I don't have anymore info for you but sense this was such a singular issue meaning only related to that one user I didn't spend a whole lot of time trying to dig much deeper sense the rest of the invites were working just fine.
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