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I have two B2C tenants that I am looking to delete. In both of these tenants, no employees in the organization have access to any longer. Both these B2C tenants are linked to our corporate Entra tenant.
One tenant, where I am a global admin in, me or any employee no longer have access to the authenticator for MFA.
In the other tenant, the only global admin in there, is no longer employed with the company. I've tried taking over the account but it is also blocked from going in due to MFA.
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Hello @Ryan Dailey,
Based on your issue description, it appears that you are unable to delete the two B2C tenants which no employees in the organization are unable to access due to an incomplete MFA process as no employees have access to the Microsoft Authenticator app to complete MFA. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this issue, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed further, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
Country
TimeZone
Please send me the above requested details for both the B2C tenants which you want to delete via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Hello @Ryan Dailey,
The issue relates to a tenant lockout situation where all the global admins in the affected Azure AD B2C tenant are able to access and delete the Azure AD B2C tenant due to an incomplete MFA process as all the Global admins in that affected Azure AD B2C tenant don't have their user account added on the Microsoft Authenticator app on their mobile phone.
To resolve this issue, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.
Please review the Private Message for details regarding the Support ticket.
I hope this above information provided is helpful. Please feel free to reach out if you have any further questions.
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