An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.
Hi Andrew,
The IP stays the same, and once upgraded you may Associate it back to the VM. After upgrade is complete you may click Associate button on the public IP address Overview blade to link it back to the VM's network interface. Please see screenshot below in regards to IP being retained:
Upgrade public IP address
In terms of support if you have Developer level then you would post your question here to receive support (within 8 business hours). If you have Standard level or higher you would open a support case via the portal and can specify higher severity resulting in faster response.
Priority community support (PCS) for Azure developer support plan customers
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support
Please click Accept Answer and upvote if the above was helpful.
Thanks.
-TP