Admin Tenant Lockout Scenario - Data Protection Team

Question

Admin Tenant Lockout Scenario - Data Protection Team

Aamer Jarg 0

It appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

My Details:

Contact phone number (add +Country code): +91-xxxxxxxx
Contact email address: ******@xxxxxxx.ae
Global admin email address (affected account): ******@xxxxxxxxx.co.in
Country: India
TimeZone: India Standard Time -Time zone in India (GMT+5:30)

Kindly assist me with this issue.

Thanks

Raja Pothuraju 20,650 Reputation points Microsoft External Staff

2025-04-16T20:36:22.7833333+00:00

Hello @Aamer Jarg,

Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.
Raja Pothuraju 20,650 Reputation points Microsoft External Staff

2025-04-18T22:12:32.22+00:00

Hello @Aamer Jarg,

Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

1 answer

Your answer

Raja Pothuraju 20,650 Reputation points Microsoft External Staff

2025-04-16T20:36:22.7833333+00:00

Hello @Aamer Jarg,

Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.
Raja Pothuraju 20,650 Reputation points Microsoft External Staff

2025-04-18T22:12:32.22+00:00

Hello @Aamer Jarg,

Just checking in to see if you're able to access your account now. I see that the support ticket status is marked as resolved. Please let me know if you're still experiencing any issues.

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Accepted." This helps both us and others in the community.

Answer 1

Hello @Aamer Jarg,

Thank you for sharing required details.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Admin Tenant Lockout Scenario - Data Protection Team

1 answer

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