Microsoft Entra Private Access
Microsoft Entra Private Access provides secure and deep identity-aware, Zero Trust network access to all private apps and resources.
112 questions
Azure AD is blocking computers from communicating and connecting to files & printer functions per user
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Trivoshop.com
0
Reputation points
Azure AD is blocking computers from communicating and connecting to files & printer functions per user
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harshitha Eligeti 2,595 Reputation points Microsoft External Staff2025-04-16T13:30:33.4966667+00:00 Hello @Trivoshop.com
I Understand that you are encountering issues with Azure AD is blocking computers from communicating and connecting to files & printer functions per user.Could you please share the exact error you're encountering when trying to access file and printer services? Additionally, if possible, provide a screenshot of the error message to help us better understand the issue.
To assist you further, we’d also like to understand how you've determined that Entra ID is blocking the connection. Could you please elaborate on the steps you've taken?
What type of devices are you using to connect to file and printer?
What is your device join type (e.g., Azure AD joined, Hybrid Azure AD joined, or Azure AD registered)?
Can you run the command
dsregcmd /statuson the affected device? Please verify whether the device has a valid Primary Refresh Token (PRT).Do let us know if you have any queries. we are happy to assist you further.
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Trivoshop.com 0 Reputation points
2025-04-17T02:35:59.78+00:00 Hi, all devices in our organization recently added defender p2. Only a few days ago, our login is showing Azure AD and the same time all computers have been struggling behaving same to communicate with our server and same with printers. I requested a phone call as this issue has stalled all services and operations for our law office hence this is a very urgent issue that requires immediate attention and we need a live person to check why or what has happened. I was at the office the whole day today waiting on a call from Azure. Our company is contingent on accessing case files and printing hundreds or thousands of pages per day. This is a high priority issue. I will be at the office by 10:00 am EST my cell **********
Peter Arshi
Chhokar law office
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Trivoshop.com 0 Reputation points
2025-04-17T02:36:17.19+00:00 Hi, all devices in our organization recently added defender p2. Only a few days ago, our login is showing Azure AD and the same time all computers have been struggling behaving same to communicate with our server and same with printers. I requested a phone call as this issue has stalled all services and operations for our law office hence this is a very urgent issue that requires immediate attention and we need a live person to check why or what has happened. I was at the office the whole day today waiting on a call from Azure. Our company is contingent on accessing case files and printing hundreds or thousands of pages per day. This is a high priority issue. I will be at the office by 10:00 am EST my cell ****
Peter Arshi
Chhokar law office
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Trivoshop.com 0 Reputation points
2025-04-17T09:10:43.26+00:00 furthermore. THere has been a risky user(s) that we had discovered in january and have been fighting to gain back control. There are rules and policies and risky user even became read /write directory to our account and was making changes to any policies I or microsoft support were making. This has continued till now and it appears the risky user has become better at disguising itself but is still in microsoft as it now appears to be using a users email*************and was deleting any tickets from me issuing on Azure to get Azure supports help. We have been battling with this problem for about 2-3 weeks now found that ************ has also billing privileges and showing in azure. Microsoft support has been trying to get me in touch with Azure support and has worked using an alternate global admin to actually submit the ticket. There is supposed to be only ************ having access to azure and now seeing that there is also ************ that is got same level access. THis is my wifes email being used to keep up to any actions I as global admin am doing and as in the past other emails turn by turn have been used, we have been woriing diligently with the help of microsoft support to remove anyone from accessing but the risky user keeps getting though and in this case is using user email ************ in azure and is showing to have equal privileges as me to azure but none were given by me. The issue is that this time this email is being used to accesas although nobody has admin privileges other than me the global admin and I am not using my chhokarlaw emails but am using trivoshop.com email as global admin to try to keep away from this risky user. IT does not seem to be working. I need your assistance as this is now 4 months of ongoing attacks. This time after defender p2 and azure AD, we user computers now being restricted on communicating on the network, this is for both pc and mac and printers are no longer working on pc and macs. All computers have microsoft defender p2 and azure ad used for protecction but now this protection has stagnated our office. The other day my mac froze all funtions and prompts for printer drivers kept showing until I accepted. The mac required a forced shut down. This is a similar trend happening on a pc instance. This all links back to system changes that happened from the microsoft protection environment that all pc and macs being protected are all behaving with the same symptoms. I NEEED THIS ADDRESSED IMMEDIATELY as discussed, I will be in the office at 10:00 am EST and am expecting a call from Azure.
here is link showing that *************is in azure and having same billing privileges in azure as the global admin. :
https://portal.azure.com/#view/Microsoft_Azure_GTM/InvoiceSectionMenuBlade/~/users/invoiceSectionId/%2Fproviders%2FMicrosoft.Billing%2FbillingAccounts%2F1edbf9a7-88b6-583e-b97d-133f4cdb2c96%3Aec15f391-223e-4e5e-a24d-74e61cdf4372_2019-05-31%2FbillingProfiles%2FQRYI-XU2C-BG7-PGB%2FinvoiceSections%2FPU4O-WOOW-PJA-PGB -
Harshitha Eligeti 2,595 Reputation points Microsoft External Staff
2025-04-17T12:07:45.3466667+00:00 Hello @Trivoshop.com
As your issue pertains to permissions and access restrictions within your tenant, and you're currently completely locked out, I recommend proceeding with a support ticket. I understand from your message that you've already created multiple tickets with our support team. If you have an active support ticket, please feel free to share the ticket ID in the comments. I’ll review it and provide you with an update accordingly.Do let us know if you have any queries. we are happy to assist you further.
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Peter Arshi 0 Reputation points2025-04-21T05:05:44.46+00:00 Hi, I created ticket under ******@trivoshop.com I also want to discuss creating new policies
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Peter Arshi 0 Reputation points
2025-04-21T05:27:42.9166667+00:00 I am unable to make tickets using my global admin accounts and having azure subscription. I need a phone call asap this is now taking weeks where we could be compromised. I checked to see if any tickets and they are gone again. No record. My cell; ***. I am available Tuesday at noon EST
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Peter Arshi 0 Reputation points
2025-04-21T12:31:06.2633333+00:00 Onkar was the first part of the @ Trivoshop.com email. No tickets again showing
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Peter Arshi 0 Reputation points
2025-04-21T12:32:03.6466667+00:00 Also rules may be stopping some emails from arriving to my ******@xxxxx.com account
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Harshitha Eligeti 2,595 Reputation points Microsoft External Staff
2025-04-21T14:00:45.9266667+00:00 Hello @Peter Arshi
I understand the concern. Let's discuss the issue offline for further troubleshooting. Please provide the details I have sent you via private message. -
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Raja Pothuraju 20,885 Reputation points Microsoft External Staff2025-04-22T13:45:02.68+00:00 Hello @Trivoshop.com,
I hope you're able to see the previous response from **Harshitha Eligeti **sent via private message.
We are trying to assist you with this issue, but we cannot provide an accurate solution without proper details.
To begin with, we need a clear understanding of the issue you're facing. Kindly share your email address and your availability for a call over private message.
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Trivoshop.com 0 Reputation points
2025-04-22T13:49:12.2266667+00:00 Can you tell me which part you do not understand out of the 10 messages I sent you? Do I need to translate it in multiple languages?
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Trivoshop.com 0 Reputation points
2025-04-22T13:49:43.13+00:00 I need a phone call otherwise I will be calling the head office today
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Raja Pothuraju 20,885 Reputation points Microsoft External Staff
2025-04-22T14:16:59.6633333+00:00 @Trivoshop.com, I have reviewed all 10 of your messages on this post. Keeping the issue in mind, it's important to understand why Entra ID (formerly Azure AD) is blocking communication and access to file and printer sharing functions.
To identify the root cause, this requires deeper troubleshooting and a clear understanding of your environment and the issue. If you're not available to connect offline for further investigation, it will not be possible for us to provide an accurate solution.
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Trivoshop.com 0 Reputation points
2025-04-22T14:45:44.85+00:00 Do you understand that there is a risky user that has taken over control and has been blocking my access since January. Fuck the printer issue. Lets deal with whom has rules above me the owner and is making policy changes
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