Unable to see Azure Credits in Microsoft Azure Sponsorships Portal

Question

My business partner redeemed our 1,000 Azure credits through the benefits tab of the Microsoft Startups Founders Hub, but when I log into the Microsoft Azure Sponsorships portal using his email the portal is saying we don't have any credits. Is there anything that can be done about this?

I have attached screenshots of the redemption history and the Azure Sponsorships portal.

Answer 1

Hello SBarla,

If your redeemed credits in the Founders Hub portal are not appearing in the Azure portal, or if you receive an error message such as "This account does not have an active Sponsorship," please ensure that you are logged in with the correct registered Azure sponsorship account.

Only account owners have access to the Azure Sponsorship Portal, so make sure you are signed in with the registered Azure sponsorship account when reviewing or attempting to view your credits in the Founders Hub. If you are still unable to see the updated balance, this could be due to a synchronization issue within the Founders Hub portal.

Please refer to the following doc, Azure Activation FAQs

If the issue persists, we recommend reaching out to Microsoft support for further assistance https://learn.microsoft.com/en-us/microsoft-for-startups/founders-hub#submit-support-request

Please reach out to us if you have any other queries.

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