Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,677 questions
Can’t access my Admin Account via the Microsoft Authentication App
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Belle
0
Reputation points
Hello,
I have been having an issue where I cannot log into my admin account because the Microsoft Authenticator app isn’t working. It appears that I am unable to log into the Azure Portal due to an incomplete MFA process.
I understand that in such scenarios, another Global Administrator can help register MFA on a new mobile device. However, as I mentioned that I am the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. Would it be possible to engage the Data Protection team via a support ticket to unblock my access?
Thank you for your help!
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