HELP | I'm a 1 man team on my MS 365 for Business Account. (a work school account). I've lost access to MS Authenticator because of iphone upgrade. I have no way of loggin in now and cannot access MS Authenticator through any method.

Matt Mahood 5 Reputation points
2025-04-16T13:25:09.6266667+00:00

Hi,

I have an MS 365 for Business account. I've been using MS Authenticator to log into everything, even my admin account.

I upgraded my phone and can no longer log into MS authenticator. I also did not setup ANY alternative methods to authenticate. I'm caught in a loop of not being able to login to anything because I have 2FA set to active, and no alternatives.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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