Azure
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1,312 questions
Unable to submit ticket in azure portal
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NLE JB
50
Reputation points
Unable to send ticket. Only directs to Q and A. We have developer plan for support.
Azure
{count} votes
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Siva Nair 1,650 Reputation points Microsoft External Staff Moderator2025-04-17T04:42:02.77+00:00 Hi NLE JB,
On February 12, 2025, the developer support plan provided a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.
For details on the SLAs and other benefits provided for each support plan, please see here.
Currently the new experience is only limited to Developer support plan only and for all other support plans, customers can continue to use portal as first engagement mode.
If you require assistance with a technical support issue, please post a new thread so we can assist you on providing a resolution.
Above content from similar case - https://learn.microsoft.com/en-us/answers/questions/2167987/unable-to-create-a-support-request-in-azure-portal
hope this help, If you have any further assistant, do let me know.
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NLE JB 50 Reputation points
2025-04-21T06:04:02.52+00:00 so this means we can no longer submit a ticket and ask for an assistance through chat and call like before?
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Siva Nair 1,650 Reputation points Microsoft External Staff Moderator
2025-04-22T03:58:00.8566667+00:00 Hi NLE JB,
Yes, please check here. only limited to Developer support plan If you require assistance with a technical support issue, please post a new thread so we can assist you on providing a resolution.
And also can you mention about your issue you are facing which leads you to create support ticket, so that i would help you to the correct path to resolve it.
Thanks
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NLE JB 50 Reputation points
2025-04-22T05:23:53.6666667+00:00 I already posted an issue but still no resolution provided thats why I would like to contact a support via call or chat that can assist me with my issue.
Also the support ticket is only available from standard which is a big jump of a price from dev plan. Thats crazy tbh.
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