Hi Gayle Apfel,
Microsoft no longer provides free parallel jobs automatically for new Azure DevOps accounts—they now require manual approval, which can take several weeks. Submitting another request was a good step, and you may also try using the DevOps Community Forum. If your lab VM doesn’t have Docker, you can install it manually via PowerShell or create a new VM with Docker pre-installed. Some labs also assume the Azure Resource Manager (ARM) service connection is already set up—if not, you can add it in Project Settings > Service Connections. Branch policies may block pipeline changes, so consider temporarily disabling them during setup. If needed, register the Microsoft.ContainerRegistry provider in the Azure Portal. Since approvals may be delayed, you can use self-hosted agents or container jobs as temporary solutions. We’re sharing your feedback with our backend team regarding the detailed explanation and the 30-minute duration.
Please refer to the following doc, Configure and pay for parallel jobs
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