Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,359 questions
I had no unpaid bills on Azure, yet Azure data and services have been deleted due to non-payment
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Karim Badawi
0
Reputation points
I received an email while on holidays on the 30th of March stating "Your Azure data and services have been deleted due to non-payment".
Two of my Azure subscriptions (and all the production environment services that were in) got deleted. Their IDs are:
Subscription ID: 4ce2c9df-29b1-4ec8-ad00-01543d0046b0
Subscription ID: 83f5c758-766a-478a-b620-47663b67e75a
Fortunately, it has only been 2 weeks, so Microsoft for sure still retains the data and can restore it. However, everything on the support pages and documentations leads me to the subscription page with an instruction to click reactivate next to the subscriptions, but they do not appear in the list at all or anywhere.
Moreover, when I try to open a support ticket (which seems impossible to just open a ticket and write what happened), I must select an existing subscription where the issue relates to (which again keeps looping me back over and over because the subscriptions isn't there to select it).
Please help, I have been at this for 2 days and I don't know what to do.
Azure Cost Management
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Srinivasa Reddy Jaggavarapu 1,015 Reputation points Microsoft External Staff Moderator2025-04-18T10:33:49.44+00:00 Hi Karim Badawi,
As per Microsoft the service is canceled, and your resources are no longer available. Your Azure data is deleted 90 days after the service is terminated. Reference link: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-states#deleted
Steps to Raise a Support Request Without Selecting a Subscription by using Global Support Form
I suggest you try the following options:
Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request
Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.
OR
You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.
Hope the above provided information help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.
If the comment is helpful, please click "Upvote it".
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Srinivasa Reddy Jaggavarapu 1,015 Reputation points Microsoft External Staff Moderator
2025-04-21T01:29:41.6+00:00 Hi Karim Badawi,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back
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Karim Badawi 0 Reputation points
2025-04-21T14:34:51.1833333+00:00 Not really. When I try to go the twitter as suggested, I end up on a github empty page. Perhaps it was the wrong hyperlink.
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Srinivasa Reddy Jaggavarapu 1,015 Reputation points Microsoft External Staff Moderator
2025-04-22T05:27:26.61+00:00 Hi Karim Badawi,
Apologies for the inconvenience caused. Please use the link below to connect with Azure Support on Twitter: https://x.com/MicrosoftHelps/
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Srinivasa Reddy Jaggavarapu 1,015 Reputation points Microsoft External Staff Moderator
2025-04-23T01:28:56.6266667+00:00 Hi Karim Badawi,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back
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Srinivasa Reddy Jaggavarapu 1,015 Reputation points Microsoft External Staff Moderator
2025-04-24T01:31:56.0533333+00:00 Hi Karim Badawi,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back
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