Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
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My Azure AI Services OpenAI Language deployed endpoint just stopped working for the Realtime model
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Kathy Hurchla
0
Reputation points
I've been effectively running requests to an Azure AI Services endpoint for the OpenAI Realtime preview model and it just all of a sudden stops giving any response. No errors are received and I see no notifications about my service in the portal or AI Foundry.
I tried regenerating an API key and using that new key, but it still did not work.
Azure AI services
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Saideep Anchuri 7,210 Reputation points Microsoft External Staff Moderator2025-04-17T22:48:37.63+00:00 If your Azure AI Services OpenAI Language deployed endpoint for the Realtime model has stopped responding without any errors.
Here are some steps:
- Ensure that you are not exceeding the rate limits for the
gpt-4o-realtime-previewmodel, which are set at 100K tokens per minute (TPM) and 1K requests per minute (RPM). If you exceed these limits, the service may stop responding. - ensure that the new key is correctly implemented in your requests and that it has the necessary permissions.
- Check the Azure portal for any service health notifications that may indicate issues with the Azure AI Services.
- Implement retry logic in your application to handle transient errors, which may help in case the service is temporarily unavailable.
Kindly refer below link: troubleshoot-deploy-and-monitor
Thank You.
- Ensure that you are not exceeding the rate limits for the
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Kathy Hurchla 0 Reputation points
2025-04-18T14:28:31.8033333+00:00 None of these steps resolve the issue.
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Saideep Anchuri 7,210 Reputation points Microsoft External Staff Moderator
2025-04-18T15:11:13.72+00:00 Could you please share the open ai model and region to replicate the issue.
Thank You.
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Saideep Anchuri 7,210 Reputation points Microsoft External Staff Moderator
2025-04-22T01:11:52.97+00:00 We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet.
Thank you.
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Saideep Anchuri 7,210 Reputation points Microsoft External Staff Moderator
2025-04-22T08:54:31.82+00:00 For more information, could please create a new endpoint and check if it works. For existing endpoint If it fails can you please share the APIM ID.
Thank You.
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