Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,388 questions
[URGENT] Azure Error Code: 399287: Sorry, we're having trouble verifying your account. Please try again.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 80%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
CHAN Ching Man
0
Reputation points
Hi,
I can't sign in to the portal, keep getting the above message.
I am able to sign up for other Microsoft suite on web, but this issue occurs when I tried to sign up for Azure.
Please help
Thanks!
Azure Cost Management
{count} votes
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Vahid Ghafarpour 23,285 Reputation points Moderator2025-04-19T02:36:54.2133333+00:00 Did you try logging in using Incognito Mode or a different browser?
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CHAN Ching Man 0 Reputation points
2025-04-20T08:55:01.2533333+00:00 I tried both with and without, still didn't work @Vahid Ghafarpour
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CHAN Ching Man 0 Reputation points
2025-04-20T10:09:34.0933333+00:00 Not sure if the issue occurred because I am travelling and the system detected my account as suspicious account - I tried various ways (using VPN, creating another email, using another phone number (based in my original country), ensure that my account region is in the home country) - I am unable to proceed beyond SMS/ call verification.
Please suggest a solution, or can you provide a CS email I can communicate with?
Thanks!
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