How to fix there was an error sending the code to your phone while upgrading subscription

Question

How to fix there was an error sending the code to your phone while upgrading subscription

Arihant Bharadwaj 5

When trying to upgrade my Azure account at the section to verify my phone number I got this error: "there was an error sending the code to your phone."

Arihant Bharadwaj 5 Reputation points

2025-04-19T13:09:00.7066667+00:00

I added the country code and then put in my number. Should I add the country code again in the phone number field?
Mohan Krishna T Sreeramulu 95 Reputation points Microsoft External Staff Moderator

2025-04-21T19:26:53.17+00:00

Hi Arihant Bharadwaj,

I am following up on behalf of Vinodh247, once you provide the region code and number, it may not be needed again. However, if the system accepts the phone number along with the code, you can try that. If not, please provide a 10-digit number.

As Vinodh247 mentioned, If the issue persists, wait 15 to30 mins before retrying or use a different phone number. If nothing works, raise a support ticket in the azure portal under "Help + Support" > "Subscription Management" > "Upgrade my Azure subscription."

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'.

This helps the community by allowing others with similar queries to easily find the solution.
Mohan Krishna T Sreeramulu 95 Reputation points Microsoft External Staff Moderator

2025-04-24T19:11:07.22+00:00

Hi Arihant Bharadwaj,

Just checking in to see if the above provided answer provided by Vinodh247 helped?

If this answers your query, do click Upvote it Accept Answer and Yes for was this answer helpful. If you have any further query do let us know.

Please Upvote and accept the answer if it helps!!

1 answer

Your answer

Arihant Bharadwaj 5 Reputation points

2025-04-19T13:09:00.7066667+00:00

I added the country code and then put in my number. Should I add the country code again in the phone number field?
Mohan Krishna T Sreeramulu 95 Reputation points Microsoft External Staff Moderator

2025-04-21T19:26:53.17+00:00

Hi Arihant Bharadwaj,

I am following up on behalf of Vinodh247, once you provide the region code and number, it may not be needed again. However, if the system accepts the phone number along with the code, you can try that. If not, please provide a 10-digit number.

As Vinodh247 mentioned, If the issue persists, wait 15 to30 mins before retrying or use a different phone number. If nothing works, raise a support ticket in the azure portal under "Help + Support" > "Subscription Management" > "Upgrade my Azure subscription."

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'.

This helps the community by allowing others with similar queries to easily find the solution.
Mohan Krishna T Sreeramulu 95 Reputation points Microsoft External Staff Moderator

2025-04-24T19:11:07.22+00:00

Hi Arihant Bharadwaj,

Just checking in to see if the above provided answer provided by Vinodh247 helped?

If this answers your query, do click Upvote it Accept Answer and Yes for was this answer helpful. If you have any further query do let us know.

Please Upvote and accept the answer if it helps!!

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

This error usually happens due to phone number formatting issues, carrier restrictions, or too many attempts. Make sure your number is in international format (example: +91XXXXXXXXXX), avoid special characters, and try a different browser or device. If the issue persists, wait 15 to30 mins before retrying or use a different phone number. If nothing works, raise a support ticket in the azure portal under "Help + Support" > "Subscription Management" > "Upgrade my Azure subscription."

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.

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How to fix there was an error sending the code to your phone while upgrading subscription

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