Not able to upgrade to developer support and also not able to raise service request from support section

Question

Not able to upgrade to developer support and also not able to raise service request from support section

Diptesh Kumar 601

I am seeing following message when I do so.

can some one help on this...?

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and even if above error gets fixed I am unable to process to raise service request.

Vinodh247 33,316 Reputation points MVP Moderator

2025-04-22T14:29:40.2166667+00:00
Hi ,

Thanks for reaching out to Microsoft Q&A.

Clear your browser cache and cookies.

Try using a different browser or incognito mode.

Ensure JavaScript is enabled and no extensions (like ad blockers) are interfering.

Make sure your Azure account has Billing Contributor or Owner permissions at the subscription level. Without proper access, support plan upgrade or SR creation may fail.

If you are using a CSP subscription, direct upgrade may not be available; the CSP must raise the request.

Try through cli: az support plan update --plan-type developer

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.
Diptesh Kumar 601 Reputation points

2025-04-30T06:33:16.61+00:00

HI Vinod,

Thank you for the quick support and the issue resolved now.

I really appreciate your technical skills on other threads regarding ARM templates ,etc.....
Vinodh247 33,316 Reputation points MVP Moderator

2025-04-30T18:25:02.6666667+00:00

Diptesh Kumar: Thanks for the response. Glad I was able to help.

Accepted answer

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Vinodh247 33,316 Reputation points MVP Moderator

2025-04-22T14:29:40.2166667+00:00

Hi ,

Thanks for reaching out to Microsoft Q&A.

Clear your browser cache and cookies.

Try using a different browser or incognito mode.

Ensure JavaScript is enabled and no extensions (like ad blockers) are interfering.

Make sure your Azure account has Billing Contributor or Owner permissions at the subscription level. Without proper access, support plan upgrade or SR creation may fail.

If you are using a CSP subscription, direct upgrade may not be available; the CSP must raise the request.

Try through cli: az support plan update --plan-type developer

Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.
Diptesh Kumar 601 Reputation points

2025-04-30T06:33:16.61+00:00

HI Vinod,

Thank you for the quick support and the issue resolved now.

I really appreciate your technical skills on other threads regarding ARM templates ,etc.....
Vinodh247 33,316 Reputation points MVP Moderator

2025-04-30T18:25:02.6666667+00:00

Diptesh Kumar: Thanks for the response. Glad I was able to help.

Answer 1

Vinod Pittala 2,145 Microsoft External Staff Moderator

Hello Diptesh Kumar,

Apologies for the delay in my response.

Building additional points to Vinodh247. if you still unable to resolve your issue, please create a support request by following my instructions below. so that you can create a support request without having troubles.

Go to the portal and search for Help + support. Then click on the create a support request.

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Describe your issue as "Subscription management" as shown below then click "Next" and choose your subscription accordingly.

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Choose the Unable to sign-up for the subscription option as shown below then click on Next.

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Scroll all the way down and select Contact support, then choose Create a support request.

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Then you will be directed to the support request page, provide the details as shown below.

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Once you are in the second page, there will be some other solutions displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below.

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Fill the remaining details as prompted and create a new request.

Once you create the support request, you should receive an automated email within a few minutes and then be contacted by support asap.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks

Diptesh Kumar 601 Reputation points

2025-04-25T07:54:58.0133333+00:00

Hi

I will check on this and I will let you know
Vinod Pittala 2,145 Reputation points Microsoft External Staff Moderator

2025-04-25T07:57:13.2366667+00:00

Thanks for the acknowledgement Diptesh Kumar.

I will look forward to hearing from you the best.

Thanks
Diptesh Kumar 601 Reputation points

2025-04-26T07:19:22.4933333+00:00

Hi Vinod Pittala,

I tried all the steps, but still the same issue remains.
Diptesh Kumar 601 Reputation points

2025-04-28T08:50:09.8333333+00:00

@vinod pittala Did you get a chance to see my last comment?
Vinod Pittala 2,145 Reputation points Microsoft External Staff Moderator

2025-04-28T15:52:19.3766667+00:00

Hello Diptesh Kumar,
I apologize for the delay in my response.

In this case, I kindly request you to raise a support request with subscription team. If you encounter any issues while creating the support request, please let me know, I will be happy to assist you further.

Thank you
Diptesh Kumar 601 Reputation points

2025-04-28T16:04:29.8+00:00

Hi Vinod

I do not even have the option to raise a support request. When I attempt to create one, I encounter an error. I hope you understand the situation. Kindly take the screen sharing session and resolve this issue. Thank you
Vinod Pittala 2,145 Reputation points Microsoft External Staff Moderator

2025-04-29T07:40:00.7066667+00:00

Hello Diptesh Kumar,

I have reached out you via Private message. please respond.

Thanks

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Not able to upgrade to developer support and also not able to raise service request from support section

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