Error updating azure account

Question

Error updating azure account

Andres Lobaton 0

I get this error when trying to verify a phone number for upgrading my Azure account: There was an error sending the code to your phone. Please check the phone number and try again

User's image

Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-04-23T14:32:02.3+00:00
Hello @Andres Lobaton,

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.

Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VolP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

If the above steps didn't help you, I can help you out engaging Azure Subscription/Account review team via a support ticket to unblock your number.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Affected phone number

Contact email address

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-04-24T21:30:21.12+00:00

@Andres Lobaton, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Azure Subscription/Account review team.
Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-05-04T22:06:24.61+00:00

@Andres Lobaton, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Azure Subscription/Account review team.

1 answer

Your answer

Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-04-23T14:32:02.3+00:00

Hello @Andres Lobaton,

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.

Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VolP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up

If the above steps didn't help you, I can help you out engaging Azure Subscription/Account review team via a support ticket to unblock your number.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Affected phone number

Contact email address

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-04-24T21:30:21.12+00:00

@Andres Lobaton, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Azure Subscription/Account review team.
Raja Pothuraju 22,095 Reputation points Microsoft External Staff Moderator

2025-05-04T22:06:24.61+00:00

@Andres Lobaton, I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Azure Subscription/Account review team.

Answer 1

Your best bet here is to contact support as I have seen this issue a few times.

However as a workaround, In one of the replies on a thread she was successful signing up using his mobile phone from a browser in incognito mode using mobile data, not WiFi.

You can try that as well.

To contact support call the global service numbers here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Reference: https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number?page=2#answers

Regards,

Abiola

Share via

Error updating azure account

1 answer

Your answer