excess payment made

Question

excess payment made

Vidhyadhar Kesarkar 0

Excess Payment made to Microsoft.

We have mistakenly entered Amount of Rs. 668184 instead of the actual payment of Rs.6681.84 while making payment through wire transfer.

Hence we have paid extra amount of Rs. 661502.16.

We need refund of the extra amount

Vinod Pittala 2,065 Reputation points Microsoft External Staff Moderator

2025-04-25T02:18:45.3633333+00:00

Hello Vidhyadhar Kesarkar,

Just want to check if the above answer worked for you or else please let us know if any help needed, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T04:46:12.01+00:00

Hello Vidhyadhar Kesarkar,

I have reached out to you in a private message

Thankyou
Vidhyadhar Kesarkar 0 Reputation points

2025-04-25T04:46:56.4566667+00:00

We have received financial statement from on of the Microsoft email id. We send email to that id with our concern. Same day we have received the response that they have accepted the issue but may take 1-2 months for the refund. May be due to authorization from Higher ups.
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T04:52:44.4233333+00:00

Hi @Vidhyadhar Kesarkar

Do you have a support ticket already raised for this request? If so, can you send me the request case id. Since this matter needs to be reviewed by the billing team, I recommend raising a new request with billing support if you haven’t received a response yet. Please let me know if you face any challenges in submitting the request—I’d be happy to assist you.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Vidhyadhar Kesarkar 0 Reputation points

2025-04-25T06:54:11.6433333+00:00

I have not raised any ticket. I have sent email to the Accounts department from whom we have received Financial Statement few days back. They have accepted our request and mentioned in the email to us that the refund would be done within 1-2 months.
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T06:57:59.7133333+00:00

HI @Vidhyadhar Kesarkar

Got it thanks for the information, we hope your issue will be resolve within the time frame.

We see you have rated LOW for this question, as this should be taken care from Accounts department, please take a moment and "Accept the answer” and “upvote it”

2 answers

Your answer

Vinod Pittala 2,065 Reputation points Microsoft External Staff Moderator

2025-04-25T02:18:45.3633333+00:00

Hello Vidhyadhar Kesarkar,

Just want to check if the above answer worked for you or else please let us know if any help needed, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T04:46:12.01+00:00

Hello Vidhyadhar Kesarkar,

I have reached out to you in a private message

Thankyou
Vidhyadhar Kesarkar 0 Reputation points

2025-04-25T04:46:56.4566667+00:00

We have received financial statement from on of the Microsoft email id. We send email to that id with our concern. Same day we have received the response that they have accepted the issue but may take 1-2 months for the refund. May be due to authorization from Higher ups.
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T04:52:44.4233333+00:00

Hi @Vidhyadhar Kesarkar

Do you have a support ticket already raised for this request? If so, can you send me the request case id. Since this matter needs to be reviewed by the billing team, I recommend raising a new request with billing support if you haven’t received a response yet. Please let me know if you face any challenges in submitting the request—I’d be happy to assist you.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Vidhyadhar Kesarkar 0 Reputation points

2025-04-25T06:54:11.6433333+00:00

I have not raised any ticket. I have sent email to the Accounts department from whom we have received Financial Statement few days back. They have accepted our request and mentioned in the email to us that the refund would be done within 1-2 months.
Ashok Gandhi Kotnana 7,160 Reputation points Microsoft External Staff Moderator

2025-04-25T06:57:59.7133333+00:00

HI @Vidhyadhar Kesarkar

Got it thanks for the information, we hope your issue will be resolve within the time frame.

We see you have rated LOW for this question, as this should be taken care from Accounts department, please take a moment and "Accept the answer” and “upvote it”

Answer 1

Hello Vidhyadhar Kesarkar,

Apologies for the inconvenience this may have caused to you.

You need to contact MS billing team to resolve your issue/ to get refund. so please create a support request by following the below steps and get it resolved.

Go to the Portal and search for "Cost Management + Billing."
Click on "New Support request."
Describe your issue as "billing," as shown below then click "Next" and choose your subscription.
Scroll down and select "Contact support" and "create a support request".
Provide the required details as prompted.
After clicking the "Next" button, click on "Return to support request" on the second page instead of selecting other options
Fill in the remaining details and create a new request.

Once you create the support ticket the concerned team will contact you soon. so that you can liaise with them accordingly for the refund.

If the provided solution works for your query, please do not forget to click Accept the answer and Upvote it. this can be beneficial to other community members.it would be greatly appreciated and helpful to others

Thanks

Answer 2

Hello,

You can request a refund to our team by sending an email to Microsoft support or as mentioned above you can create a support ticket as well which is detailed above. Usually, for billing related query, it is suggested to directly contact Microsoft billing team by either open ticket or Phone support.

Refer Get support - Microsoft 365 admin | Microsoft Learn for the similar information.

Also, you can try to get your refund at https://account.microsoft.com/services by signing into your account with which you created the subscription. There you can find the Manage or related options to get the refund back accordingly.

Refer MSDoc for more detailed relevant information.

Please feel free to reach out here if you have any other queries further and also if the answer is helpful, please click on Accept Answer.

Madugula Jahnavi 495 Reputation points Microsoft External Staff Moderator

2025-05-05T11:41:13.8866667+00:00

Did you get a chance to look into the above approach!

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excess payment made

2 answers

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