Get code but cant use it

Question

Get code but cant use it

Trimarchi Fabio 0

I get a code (2 digit) when trying to sign to entra, but Authenticator app gives no option to type that in...

Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-23T10:17:44.35+00:00

Hello @Trimarchi Fabio

Based on the issue you have described it seems like the login request has been re-directed to some other tenant.
Are you able to log in to all other sites with same username? except the Azure Portal by completing MFA through the Microsoft Authenticator app. When you attempt to log in to the Azure Portal, a two-digit number is displayed on your screen, but you don’t receive any push notifications on your registered mobile device.

This issue can occur if you are attempting to log in to the Azure portal of a resource tenant rather than your home tenant directory, where you have been added as a guest user.

To resolve this issue, you can manually specify your tenant by using either the tenant ID or domain name in the URL:

https://portal.azure.com/<tenantID>

or

https://portal.azure.com/<domain.onmicrosoft.com>

Note: Modify the tenant ID and Domain name with your tenant ID.

Following these steps should redirect authentication to the correct directory. if you still need help, we can connect offline to resolve this issue. please provide your details over private message.

I hope this information is helpful.
Trimarchi Fabio 0 Reputation points

2025-04-23T10:34:01.4433333+00:00

I can't get the tenant ID, that requires a login with authenticator
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-23T11:07:54.3466667+00:00

@Trimarchi Fabio I can help to find your tenant ID please provide your details over private message. or you can also use this link to find your tenant id. https://www.whatismytenantid.com/
You need to enter your domain then you can find your tenant ID. you can also login using https://portal.azure.com/<domain.onmicrosoft.com> this link you just need to replace your domain name "<domain.onmicrosoft.com>" with this.
Trimarchi Fabio 0 Reputation points

2025-04-23T11:55:57.0766667+00:00

This finds the same ID I was already using in the URL.
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-24T17:13:41.7733333+00:00

Hello Trimarchi Fabio,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.
Trimarchi Fabio 0 Reputation points

2025-04-25T06:22:25.9166667+00:00

Yes, I resolved it via another global administrator.
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-25T11:28:57.9266667+00:00

Trimarchi Fabio Thank you for confirmation. Please remember to "Accept Answer", so that others in the community facing similar issues can easily find the answers.

1 answer

Your answer

Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-23T10:17:44.35+00:00

Hello @Trimarchi Fabio

Based on the issue you have described it seems like the login request has been re-directed to some other tenant.
Are you able to log in to all other sites with same username? except the Azure Portal by completing MFA through the Microsoft Authenticator app. When you attempt to log in to the Azure Portal, a two-digit number is displayed on your screen, but you don’t receive any push notifications on your registered mobile device.

This issue can occur if you are attempting to log in to the Azure portal of a resource tenant rather than your home tenant directory, where you have been added as a guest user.

To resolve this issue, you can manually specify your tenant by using either the tenant ID or domain name in the URL:

https://portal.azure.com/<tenantID>

or

https://portal.azure.com/<domain.onmicrosoft.com>

Note: Modify the tenant ID and Domain name with your tenant ID.

Following these steps should redirect authentication to the correct directory. if you still need help, we can connect offline to resolve this issue. please provide your details over private message.

I hope this information is helpful.
Trimarchi Fabio 0 Reputation points

2025-04-23T10:34:01.4433333+00:00

I can't get the tenant ID, that requires a login with authenticator
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-23T11:07:54.3466667+00:00

@Trimarchi Fabio I can help to find your tenant ID please provide your details over private message. or you can also use this link to find your tenant id. https://www.whatismytenantid.com/
You need to enter your domain then you can find your tenant ID. you can also login using https://portal.azure.com/<domain.onmicrosoft.com> this link you just need to replace your domain name "<domain.onmicrosoft.com>" with this.
Trimarchi Fabio 0 Reputation points

2025-04-23T11:55:57.0766667+00:00

This finds the same ID I was already using in the URL.
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-24T17:13:41.7733333+00:00

Hello Trimarchi Fabio,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.
Trimarchi Fabio 0 Reputation points

2025-04-25T06:22:25.9166667+00:00

Yes, I resolved it via another global administrator.
Sakshi Devkante 3,985 Reputation points Microsoft External Staff Moderator

2025-04-25T11:28:57.9266667+00:00

Trimarchi Fabio Thank you for confirmation. Please remember to "Accept Answer", so that others in the community facing similar issues can easily find the answers.

Answer 1

Sakshi Devkante 3,985 Microsoft External Staff Moderator

Hello Trimarchi Fabio, Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to revoke and re-register MFA on a mobile device. However, if you are only the Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
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Get code but cant use it

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