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Hi,
we experience an issue where we can not sent mails through sendgrid (with azure as the provider). The error message is 'no IPs are available for this account'. The sendgrid support told me:
"To resolve this, you’ll need to reach out to your reseller—in this case, Microsoft Azure. They have the necessary access to assign an IP address to your account."
However, somehow azure only refers to the sendgrid support for questions for the plugin. Anybody else who has experienced this?
Thanks for your help!
(also I'm pretty sure the child tag I used for the post doesn't fit well, however I could not find anything the really fits)
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Hello @Julian,
Thank you for reaching out. I understand you are sending emails through sendgrid (with azure as the provider) where Sendgrid is associated as a Plugin to a Azure Service. Can you please let us know which azure service you are using in this scenario? Additionally if you can share any technical details about you implementation will help us redirect this question to the appropriate team.
Also based on the error recieved "no IPs are available for this account" this issue can be related to your subscription quota and you can create a subscription management ticket (https://azure.microsoft.com/en-in/support/create-ticket). and request to have your quota increased.
Thank you!
Hi @Julian
Following up to see if the above suggestion was helpful. And, if you have any further query do let us know.
Hi @Julian
Following up to see if the above suggestion was helpful. And, if you have any further query do let us know.
Hi, Rohith, thanks for the help! Turns out, the sendgrid support was just mistaken. I reached out to them again, and the second time they were able to fix the issue within minutes 🤦.
Hi @Julian,
Glad to know the issue was resolved. Thank you for letting me know. Since the issue was related to a non-azure service I have added the not-monitored tag to this question