FSlogix user login error causes all other users to be disconnected

Question

Subject: Critical FSLogix Issue – Specific User Logon Disconnects All Active RDS Users

Summary:

We’re experiencing a severe issue within our Remote Desktop Services (RDS) environment involving a specific user account.

Environment:

• RDS servers: Multiple hosts (names omitted)

FSLogix version: 3.25.401.15305

Profile containers stored on a central file server

Issue: When this specific user logs into any of the RDS servers, all other active user sessions on that server are instantly disconnected. This only occurs with this one user — all others operate normally.

Troubleshooting Steps Taken:

Deleted and re-provisioned the user’s FSLogix profile (VHDX)

Verified group membership (inclusion/exclusion rules)

Confirmed share and NTFS permissions match working accounts

FSLogix logs show the profile mounts without error

Event Viewer logs show user-initiated logoff events for other users immediately following this user’s login

FSLogix Log Behavior: The logs indicate a clean profile load: VHDX attachment, registry hive import, folder redirection setup, and a clean logoff without error.

Additional Notes:

The issue persists after removing and recreating the profile

Logs, Group Policy XML, and environment details are available upon request

We suspect this may be a conflict related to the user’s SID, session, or an internal FSLogix handling error.

Request: We’re requesting support to identify the root cause and recommend a fix to prevent this behavior from reoccurring.Subject: Critical FSLogix Issue – Specific User Logon Disconnects All Active RDS Users

Summary:

We’re experiencing a severe issue within our Remote Desktop Services (RDS) environment involving a specific user account.

Environment:

RDS servers: Multiple hosts (names omitted)

FSLogix version: 3.25.401.15305

Profile containers stored on a central file server

Issue: When this specific user logs into any of the RDS servers, all other active user sessions on that server are instantly disconnected. This only occurs with this one user — all others operate normally.

Troubleshooting Steps Taken:

Deleted and re-provisioned the user’s FSLogix profile (VHDX)

Verified group membership (inclusion/exclusion rules)

Confirmed share and NTFS permissions match working accounts

FSLogix logs show the profile mounts without error

Event Viewer logs show user-initiated logoff events for other users immediately following this user’s login

FSLogix Log Behavior: The logs indicate a clean profile load: VHDX attachment, registry hive import, folder redirection setup, and a clean logoff without error.

Additional Notes:

The issue persists after removing and recreating the profile

Logs, Group Policy XML, and environment details are available upon request

We suspect this may be a conflict related to the user’s SID, session, or an internal FSLogix handling error.

Request: We’re requesting support to identify the root cause and recommend a fix to prevent this behavior from reoccurring.

Answer 1

Mate all you answers are beeing deleted:

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Answer 2

[15:25:20.861][tid:00000bac.00002758][ERROR:00000003] Copy to profile location (The system cannot find the path specified.)

[15:25:20.861][tid:00000bac.00002758][ERROR:00000003] Error exporting profile registry information (The system cannot find the path specified.)

[15:25:20.955][tid:00000bac.00002758][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\GroupPolicyState. Using default: 1

[15:25:20.955][tid:00000bac.00002758][INFO] Exported group policy Sid key

[15:25:20.971][tid:00000bac.00002758][INFO] Exported group policy State key

[15:25:20.971][tid:00000bac.00002758][INFO] Exported group policy Status key

[15:25:20.971][tid:00000bac.00002758][INFO] Exported group policy DataStore key

[15:25:20.971][tid:00000bac.00002758][INFO] Removed redirection from C:\Users\USRE

[15:25:20.971][tid:00000bac.00002758][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\ControlTileService. Using default: 0

[15:25:21.349][tid:00000bac.00002758][INFO] Detached vhd(x)

[15:25:21.349][tid:00000bac.00002758][INFO] VHD(x) Detach request returning after 71 milliseconds

[15:25:21.349][tid:00000bac.00002758][INFO] Detached vhd(x), VHDPath: \PVM-FS01\RDSProfiles\USRE_S-1-5-21-1078491928-1069556050-3559519126-15659\Profile_USRE.VHDX

[15:25:21.349][tid:00000bac.00002758][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\DeleteProfileOnLogoff. Using default: 1

[15:25:21.349][tid:00000bac.00002758][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\DeleteProfileTimeout. Using default: 30000

[15:25:21.349][tid:00000bac.00001cd8][INFO] Deleting profile on logoff

[15:25:21.364][tid:00000bac.00000bb0][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\ReAttachRetryCount. Using default: 60

[15:25:21.364][tid:00000bac.00000bb0][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\ReAttachIntervalSeconds. Using default: 10