Allways add citations in MS Copilot resonses

Question

We have created a chatbot via Copilot Studio to access our knowledge sources (SharePoint-url). The generated answers are correct and sometimes, but not always, contain the clickable link to the source, even though [1] is mentioned. What could be the cause of this? We want to ensure that [1] is always clickable.

Answer 1

Please consider below points:

1. Citation link metadata is missing or not fully parsed:
   • Even though [1] appears, the underlying link might not have been attached to it properly in the response metadata.
2. Inconsistencies in how the SharePoint data is crawled or formatted:

• If some pages use embedded documents, scripts, or different HTML structures, the knowledge ingestion might not capture links uniformly.

You can also refer to below documentation
https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/bot-messages-ai-generated-content?tabs=desktop%2Cbotmessage

Thanks, 

Smit Agrawal

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