Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,908 questions
Auto discover not working on Outlook Mobile App
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Preshita Agrawal
0
Reputation points
- Outlook Mobile version (e.g., 4.2514.0)
- Device type and OS version: iOS and Android
- Exchange environment: ActiveSync Exchange server
- Specific issue: AutoDiscover fails
- Steps already tried:
- Configured DNS A record & DNS CNAME records.
- Using the Microsoft Connectivity Analyser able to successfully achieve Auto-discover below is the screenshot attached for successfull discovery through the analyser.
- But the Autodiscovery fails from the Outlook app on mobile.
Please help us identify if any configuration is missing or if any additional steps are to be followed to the the Autodiscovery working correctly with the Outlook Mobile app.
Outlook Management
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Preshita Agrawal 0 Reputation points
2025-05-05T11:47:30.2266667+00:00 Hi Team, can I please get an update on this?
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Preshita Agrawal 0 Reputation points
2025-05-08T08:10:39.92+00:00 Below are the request and response for the Outlook mobile app, where we do not see the EAS protocol in the response to auto-discovery.
Request URL:
https://OutlookAutodiscoveryURL?services=office365,outlook,google,yahoo,icloud,yahoo.co.jp&protocols=eas,imap,smtp,rest-cloudResponse:
{ "email": "******@domain.com", "services": [], "protocols": [ { "protocol": "imap", "hostname": "domain.com", "port": 993, "encryption": "ssl", "validated": false }, { "protocol": "smtp", "hostname": "domain.com", "port": 465, "encryption": "ssl", "validated": false } ] }
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