Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,851 questions
No way for support to remove 2FA from my account?
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David Neumann
15
Reputation points
I only have two security methods tied to another account of mine, one of which is obviously through the authenticator App. I made the stupid mistake of carelessly transitioning to a new phone without checking if I should have taken extra steps to transfer my Microsoft Authenticator data as well, blindly assuming that it'd transfer with my other data automatically. Now, since I've got 2FA enabled and am only left with one out of at least two required verification steps, I can't access my account again when I'm asked to re-enter my password.
No recovery codes available, no nothing. No backups either.
I'm still logged in on my account on several services such as the Xbox PC-App, the PC Microsoft Store, my Xbox console and my literal Windows Account, all of which I would love to use to prove that it's truly me, yet I'm told (during Support-Chat) that they are unable to manually verify my identity because the system is apparently just not made that way (which is an incredibly flawed system in my opinion).
The account in question is many years old and is incredibly important to me, is there really nothing I can do from this point?
Microsoft Authenticator
{count} votes
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David Neumann 15 Reputation points
2025-04-24T14:52:00.05+00:00 To clarify, my old phone was already factory reset, I cannot access anything anymore.
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Shyanna Walls 5 Reputation points2025-04-25T18:04:51.3566667+00:00 I’m currently experiencing the same issue and there seems to be no solution as Microsoft support is basically useless. I’ve been trying to find any sort of support other than chat and trouble shooting forms for days and have had no luck…. If you have any luck please let me know! I don’t understand how there aren’t better verification methods in place to help verify account ownership for a company as big as Microsoft.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 14.000000000000002%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
STSC 0 Reputation points2025-04-26T08:59:06.08+00:00 I think the same way.
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David Neumann 15 Reputation points
2025-04-27T14:09:29.81+00:00 I find it totally ridiculous that apparently "nothing can be done". Every other major service does anything they can to help no matter what, totally open to any identity related evidence the user might have, whilst Microsoft seems to not care. You'd think a company as big as this would give users the option to verify their identity manually through support rather than rely on an automated system that is clearly not made to handle account security issues.
Sorry but this is totally unacceptable, Microsoft.
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