I'm unable to sign into portal.azure.com

Question

I'm unable to sign into portal.azure.com

Andrew Piskai 6 Microsoft Employee

I was attempting to remove my personal Microsoft account from being a guest user in a few other Azure tenants, and seem to have accidentally locked myself out of both portal.azure.com and entra.microsoft.com. It does seem that I can still access account.microsoft.com.

Error code: AADSTS5000224

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.

Harshitha Eligeti 3,725 Reputation points Microsoft External Staff Moderator

2025-04-25T17:57:36.1366667+00:00

Hello @Andrew Piskai
I understand that you're unable to log in to your Azure account and are receiving the error: AADSTS5000224. Could you please confirm whether the account you're using to login with azure was created with a Microsoft Account or if it's part of a CDX tenant?
Andrew Piskai 6 Reputation points Microsoft Employee

2025-04-25T18:01:04.7833333+00:00

It's a Microsoft (consumer) account that was previously given guest access to a few different tenants of varying types during testing.

1 answer

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Harshitha Eligeti 3,725 Reputation points Microsoft External Staff Moderator

2025-04-25T17:57:36.1366667+00:00

Hello @Andrew Piskai
I understand that you're unable to log in to your Azure account and are receiving the error: AADSTS5000224. Could you please confirm whether the account you're using to login with azure was created with a Microsoft Account or if it's part of a CDX tenant?
Andrew Piskai 6 Reputation points Microsoft Employee

2025-04-25T18:01:04.7833333+00:00

It's a Microsoft (consumer) account that was previously given guest access to a few different tenants of varying types during testing.

Answer 1

Harshitha Eligeti 3,725 Microsoft External Staff Moderator

Hello @Andrew Piskai
I'm glad that you were able to resolve your issue and thank you for confirming the solution over teams.
Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: I'm unable to sign into portal.azure.com [Error code: AADSTS5000224].

Solution: Azure was defaulting to one of the directories that you were deleted, so you had to manually tell it to go to a different one by giving a hint at the end of the URL....

portal.azure.com kept going to a deleted tenant

portal.azure.com/alternatetenant.onmicrosoft.com allowed you to go to one of the other ones so you could get back to the directory screen. So that the issue got resolved.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Harshitha Eligeti 3,725 Reputation points Microsoft External Staff Moderator

2025-04-29T08:09:00.2166667+00:00

Hello @Andrew Piskai
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". This will help other community members facing similar issues find your thread as a reference.
Harshitha Eligeti 3,725 Reputation points Microsoft External Staff Moderator

2025-04-30T10:16:44.6933333+00:00

Hello @Andrew Piskai
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". This will help other community members facing similar issues find your thread as a reference.

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I'm unable to sign into portal.azure.com

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