How to fix Azure Virtual Desktop login loop?

Question

I configured AVD with 2 VMs and it was used by multiple users without an issue.

All of a sudden for no apparent reason (no change), few users cannot log in to their AVD sessions and are getting stuck in a login loop: After entering their creds and MFA, it keeps going back to and loading the same screen! I've tried restarting the VMs multiple times and even deleted their user profiles on the VMs, but that didn't fix the issue. The odd thing is this happens only to few users, not all and they all are running identical systems!

Answer 1

Hi Alex Alborzfard,
Just making sure that we understand the issue properly that even when the user profiles are deleted and new ones are created the issue is still ongoing and only for a few users with identical systems are facing this issue.
The first step that you can do is to ask them to clear catch and history of the browsers they are logging in from and to try using incognito mode as old data may be causing this issue.

Feel free to reach out if you have any further queries.

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