Requesting reset of Microsoft Authenticator F2a on personal account

Question

Requesting reset of Microsoft Authenticator F2a on personal account

黄俊逸 40

Hi I had a Azure f2a setup but I have lost my phone. I want to request a reset or remove of my azure portals f2a. I had an f2a on my personal Microsoft account which is separate from the Azure f2a, I can access my Microsoft f2a normally.

I had created an ticket with business account, and they tried to reset my business account, but I was not useful and problem did not get resolve.

I also want to stop my Azure service to prevent further billing.

Sanoop M 2,995 Reputation points Microsoft External Staff Moderator

2025-04-28T03:15:28.97+00:00

Hello @黄俊逸,

Please check with any of the Global admins in your tenant to revoke your current MFA sessions and again re-register for MFA for your user account by following the below steps:

To manage user settings, please complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose "Revoke multifactor authentication sessions" and then select “Require re-register multifactor authentication” option for the affected user.

Please refer to the below Screenshot for your reference.

Please login to portal.azure.com and complete the MFA registration process.

If there are no other Global admins in your tenant, please provide me the below requested details so that I can proceed with engaging Data Protection team.

As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the above requested details via private message so that I can proceed with the creation of support ticket with Data Protection team to resolve your issue.
Sanoop M 2,995 Reputation points Microsoft External Staff Moderator

2025-04-29T01:41:14.7933333+00:00

Hello @黄俊逸,

I am following up to check if you had a chance to review my above comment and please check with any one of the Global admins in your tenant to revoke your MFA sessions and if there are no other Global admins in your tenant, then please provide the requested details which I have asked over the above comment to proceed with the creation of the support ticket with Data Protection team.

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Sanoop M 2,995 Reputation points Microsoft External Staff Moderator

2025-04-28T03:15:28.97+00:00

Hello @黄俊逸,

Please check with any of the Global admins in your tenant to revoke your current MFA sessions and again re-register for MFA for your user account by following the below steps:

To manage user settings, please complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose "Revoke multifactor authentication sessions" and then select “Require re-register multifactor authentication” option for the affected user.

Please refer to the below Screenshot for your reference.

Please login to portal.azure.com and complete the MFA registration process.

If there are no other Global admins in your tenant, please provide me the below requested details so that I can proceed with engaging Data Protection team.

As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the above requested details via private message so that I can proceed with the creation of support ticket with Data Protection team to resolve your issue.
Sanoop M 2,995 Reputation points Microsoft External Staff Moderator

2025-04-29T01:41:14.7933333+00:00

Hello @黄俊逸,

I am following up to check if you had a chance to review my above comment and please check with any one of the Global admins in your tenant to revoke your MFA sessions and if there are no other Global admins in your tenant, then please provide the requested details which I have asked over the above comment to proceed with the creation of the support ticket with Data Protection team.

Answer 1

Hello @黄俊逸,

The issue relates to a tenant lockout situation where there are no other global admins in the tenant who has the necessary admin rights to revoke your current MFA sessions and then re-register MFA for your affected personal account.

To resolve this issue, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this above information provided is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Requesting reset of Microsoft Authenticator F2a on personal account

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