This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Hello,
I recently redeemed my Microsoft for Startups Founders Hub Azure benefit, but unfortunately I linked it to the wrong Azure account:
Account: <Mod remove PII> ******gmail.onmicrosoft.com
In the Azure portal, under Directories + Subscriptions, the account shows "No subscriptions." I cannot verify or use the credits.
I would like to request a reset or cancellation of this Azure benefit redemption, so I can redeem it again on my correct Azure account.
Please let me know if you require any additional information from my side.
Thank you for your support!
Best regards,
Stephen Omondi
<Mod remove PII> ******@gmail.com
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Hello STEPHEN OMONDI,
It sounds like you potentially linked a work account when you intended to link a personal account. This will require migrating the credits to the proper account.
You will need to work with a billing engineer to help assist with this matter. Can you please create a ticket here with them to have them ensure your credits are assigned to the proper account?
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hello STEPHEN OMONDI,
Just checking in to see if you had a chance to look at the above answer and if it was helpful.
Thank you.
Hello RNareddy,
Thank you for your response and clarification.
Yes, it appears I mistakenly linked the benefit to a work account instead of my intended personal Azure account. I have now submitted a support ticket as advised — Case ID: <****> — and included all relevant details to help the billing engineer with the review and migration process.
I appreciate your guidance and will await further instructions from the support team.
Best regards, Stephen Omondi
Hello STEPHEN OMONDI, glad to be of help.