Unable to log into Azure portal with personal account.

Question

Unable to log into Azure portal with personal account.

Tom Wood 20

I'm unable to log into Azure with my personal account due to being used with email where the authenticator is now using 8 digits instead of 6.Please can you remove MFA from Azure or put me in contact with support for my personal account. Thanks

Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2025-04-27T13:46:23.3766667+00:00
Hey Tom, it sounds like you're having a tough time logging into the Azure portal with your personal account, especially with the MFA difficulties. Here's what you can try:

Check your Identity: You might have multiple identities (like a personal account and a work/school account) associated with the same email address. Try signing in to the Azure portal using an InPrivate/Incognito window to see if you get the option to select your personal account or work/school account. Here’s how:

Open an InPrivate or Incognito window in your browser.

Go to Azure portal.

Sign in and check if you can choose the correct account.

Clear Cache and Cookies: If you're experiencing issues signing in, try clearing your browser's cache and cookies. This often resolves sign-in issues. You can find the steps for clearing cache in your browser's settings.

Remove MFA: Unfortunately, I can't directly assist with removing MFA from your account. However, you can try to reset your MFA settings by following the prompts you see during sign-in. If you're still having issues, you’ll need to create a support request through the Azure portal. Here's a link to do that: Create a support request.

Contact Support: If the above steps don’t help, it’s a good idea to reach out to Azure support directly for assistance regarding MFA. You can find phone numbers and more options here: Microsoft Support Contact.

Hope this helps you get back into your Azure account! If you're still stuck, let me know, and we can troubleshoot further.
Raja Pothuraju 22,480 Reputation points Microsoft External Staff Moderator

2025-04-28T06:20:40.2466667+00:00
Hello @Tom Wood,

Adding to Ravi's comment, as you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Tom Wood 20 Reputation points

2025-04-29T10:49:04.0666667+00:00

Hi, is there an email address or something I can use? I tried the support line but it's not correct as I am not a unified contact (whatever that means) and when they transfer me the other support is closed.

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Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2025-04-27T13:46:23.3766667+00:00

Hey Tom, it sounds like you're having a tough time logging into the Azure portal with your personal account, especially with the MFA difficulties. Here's what you can try:

Check your Identity: You might have multiple identities (like a personal account and a work/school account) associated with the same email address. Try signing in to the Azure portal using an InPrivate/Incognito window to see if you get the option to select your personal account or work/school account. Here’s how:

Open an InPrivate or Incognito window in your browser.

Go to Azure portal.

Sign in and check if you can choose the correct account.

Clear Cache and Cookies: If you're experiencing issues signing in, try clearing your browser's cache and cookies. This often resolves sign-in issues. You can find the steps for clearing cache in your browser's settings.

Remove MFA: Unfortunately, I can't directly assist with removing MFA from your account. However, you can try to reset your MFA settings by following the prompts you see during sign-in. If you're still having issues, you’ll need to create a support request through the Azure portal. Here's a link to do that: Create a support request.

Contact Support: If the above steps don’t help, it’s a good idea to reach out to Azure support directly for assistance regarding MFA. You can find phone numbers and more options here: Microsoft Support Contact.

Hope this helps you get back into your Azure account! If you're still stuck, let me know, and we can troubleshoot further.
Raja Pothuraju 22,480 Reputation points Microsoft External Staff Moderator

2025-04-28T06:20:40.2466667+00:00

Hello @Tom Wood,

Adding to Ravi's comment, as you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Tom Wood 20 Reputation points

2025-04-29T10:49:04.0666667+00:00

Hi, is there an email address or something I can use? I tried the support line but it's not correct as I am not a unified contact (whatever that means) and when they transfer me the other support is closed.

Answer 1

Hello @Tom Wood,

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Unable to log into Azure portal with personal account.

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