I am unable to log onto my work account because no code is coming up on my authenticator app?

Question

Have been trying for an hour to access my work office account. I do all of my work through onedrive, teams and my email. I am unable to sign on due to it asking for the code shown in my authenticator app although no code shows up! It's a constant loop. When I'm in the app, if i try go through a different sign up method it takes me to a prompt again asking for a number but I'm in the app so am unable to open the app twice? I also tried to remove my account from the app but it's still showing but i'm unable to make any changes to it.

Please help because school starts again tomorrow and I can't access any of my work or planning.

Answer 1

Did you recently change your phone? Likely cause is your Microsoft account is not tied to the specific authenticator that is on your phone.

In that case, you need to contact your IT admin for help to reset your account.