Sharepoint Server SE: Missing Gear Icon on Modern Sites

Question

Hello,

on our Sharepoint Server SE Farm (KB 5002705), Site Collections using modern site templates (teams site and communication) are missing the top bar displaying the Gear Icon for accessing the site settings and the currently logged in user. Non-modern site templates seem to be working just fine.

On the JS Console, the following error is logged:

sp-pages-assembly.js?uniqueId=mwScc:1281 
 Uncaught (in promise) Error: Failed to retrieve Hybrid SuiteNavData
    at e._logAndThrowSuiteNavLoadingError (sp-pages-assembly.js…Id=mwScc:1281:37286)
    at sp-pages-assembly.js…Id=mwScc:1281:37101

The cause seems to be this Javascript-Code calling an api endpoint and expecting a NavBarData attribute, while whats actually returned is the JSON below:

var e = this, t = this._siteRelUrl + "/_api/Microsoft.SharePoint.Portal.SuiteNavData.GetSuiteNavData?v=2&Locale=" + this._currentUICultureName;      
return this._spHttpClient.get(t, C.SPHttpClient.configurations.v1).then((function(t) {                                    				     
return 200 !== t.status && e._logAndThrowSuiteNavLoadingError(),
                                    t.json().then((function(t) {
                                        if ("" !== t.value) {
                                            var n = JSON.parse(t.value);
                                            return n.NavBarData && !n.NavBarData.Dimensions && (n.NavBarData.Dimensions = {
                                                Top: Z._defaultSuiteNavHeight
                                            }),
                                            n
                                        }
                                        e._logAndThrowSuiteNavLoadingError()
                                    }
                                    ))
                                }
                                ))

{
    "@odata.context": "https://<sitecollection_url>/_api/$metadata#Edm.String",
    "value": ""
}

Is this a known issue or is there any way to fix this?

Any help would be appreciated!

Answer 1

Hi Schulz, Athena,

Good day! Welcome to Q&A forum.

After you installing April 8, 2025 (KB5002705), have your run SharePoint Product Configuration wizard?

Whether all users cannot see Gear Icon in modern site templates

Try to create new modern site templates (Teams site and communication) and compare whether there is Gear Icon.

Hope these information helps.

Please do let us know if you have any further queries.

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