Atlassian TXT record not appearing

Question

Atlassian TXT record not appearing

K Sai 0

Why do the Atlassian TXT records added in the Azure portal not appear when I query my domain using the dig command?

Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-02T14:13:05.82+00:00

Hello

Based upon your query Atlassian TXT record not appearing.

Sure, I can help with that — but could you please me the screenshot and domain name and I would like to check this up offline with you to understand the scenario better.

Please share your contact details over private message and your availability for a call.
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-05T02:58:25.9466667+00:00

Hello K Sai,

Did you get a chance to see my previous comment?Please feel free to reach out if you have any further questions.
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-06T08:49:56.0766667+00:00

Hello K Sai,

Did you get a chance to see my previous comment?Please feel free to reach out if you have any further questions.
K Sai 0 Reputation points

2025-05-07T06:14:06.1433333+00:00

Hi Surya Prakash Kotte,

Thank you for your response. I have added the TXT record to my custom DNS zone called ashtech.com in Azure. However, the domain appears to be registered elsewhere, and the TXT record is not found when I check using the nslookup command. I have double-checked everything in Azure DNS.

Could you please help me understand why this is happening and suggest possible solutions? I appreciate your support and guidance.

PFA

Thanks,

Gurunadh
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-14T02:13:34.08+00:00

Hello @K Sai

I am just checking in to see if the above answer provided by G Sree Vidya helped.

Please let us know if you need any clarification on the above information provided or if you have any further queries. We will be happy in answering to your queries
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-15T01:21:27.78+00:00

Hello @K Sai

I am just checking in to see if the above answer provided by G Sree Vidya helped.

Please let us know if you need any clarification on the above information provided or if you have any further queries. We will be happy in answering to your queries

2 answers

Your answer

Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-02T14:13:05.82+00:00

Hello

Based upon your query Atlassian TXT record not appearing.

Sure, I can help with that — but could you please me the screenshot and domain name and I would like to check this up offline with you to understand the scenario better.

Please share your contact details over private message and your availability for a call.
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-05T02:58:25.9466667+00:00

Hello K Sai,

Did you get a chance to see my previous comment?Please feel free to reach out if you have any further questions.
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-06T08:49:56.0766667+00:00

Hello K Sai,

Did you get a chance to see my previous comment?Please feel free to reach out if you have any further questions.
K Sai 0 Reputation points

2025-05-07T06:14:06.1433333+00:00

Hi Surya Prakash Kotte,

Thank you for your response. I have added the TXT record to my custom DNS zone called ashtech.com in Azure. However, the domain appears to be registered elsewhere, and the TXT record is not found when I check using the nslookup command. I have double-checked everything in Azure DNS.

Could you please help me understand why this is happening and suggest possible solutions? I appreciate your support and guidance.

PFA

Thanks,

Gurunadh
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-14T02:13:34.08+00:00

Hello @K Sai

I am just checking in to see if the above answer provided by G Sree Vidya helped.

Please let us know if you need any clarification on the above information provided or if you have any further queries. We will be happy in answering to your queries
Surya Prakash Kotte 1,065 Reputation points Microsoft External Staff Moderator

2025-05-15T01:21:27.78+00:00

Hello @K Sai

I am just checking in to see if the above answer provided by G Sree Vidya helped.

Please let us know if you need any clarification on the above information provided or if you have any further queries. We will be happy in answering to your queries

Answer 1

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Answer 2

Hello K Sai

Could you please confirm if you have updated Nameservers at Your Domain Registrar.

You can Log in to the registrar where ashtech.com is registered.

Find the DNS or nameserver settings.

Update the existing nameservers with the Azure DNS nameservers at the registrar to direct to the Azure DNS name servers.

After you update the name servers at your registrar, it can take some time for these changes to propagate across the internet. This process, called DNS propagation, can take anywhere from a few minutes to up to 48 hours.

Let me know if you have any questions, and we will be happy to assist you.

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Atlassian TXT record not appearing

2 answers

Your answer