When I installed a printer manufacturer's scan to PC app, it shut down my PC.

Question

Hello. I could not even look at my settings. When I removed the app, rebooted, my PC came back. I could look at my settings on my PC again. My co worker who is not on Azure,the scan app works fine. I have new Windows 11. My co worker is on the older LAN. We are migrating to Office 365.

Answer 1

There may be issue with App compatibility with Azure AD Policies.

Look for a version of scan app specifically compatible with Azure/Office 365 environments.

Right-click the app installer → Properties → Compatibility tab

Try running in compatibility mode for Windows 10.

Use the Windows built-in scanner utility Microsoft Store.