Cannot access to my azure portal because I lost access to my 2FA App

Question

Cannot access to my azure portal because I lost access to my 2FA App

aledata 0

I've to restore my phone and I didn't back up my MS Authenticator accounts. Now when I'm trying to access to azure portal it does not give me any alternative for it. So I cannot log in.

Padmanaban Venugopal 0 Reputation points

2025-05-01T14:25:03.9266667+00:00

same here, my Azure account not able to map with the Credits and hence not able to use the Credits given, i also logged case as well for the issue Case 2505010040005130 Your question was succe... - TrackingID#2505010040005130
Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-01T15:16:05.14+00:00
Hello @aledata,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-01T15:31:41.0466667+00:00

@Padmanaban Venugopal, I've reviewed the support ticket. I see that it was created just a few minutes ago. Please allow some time for it to be assigned to an engineer. Once assigned, the engineer will assist you with your issue.

1 answer

Your answer

Padmanaban Venugopal 0 Reputation points

2025-05-01T14:25:03.9266667+00:00

same here, my Azure account not able to map with the Credits and hence not able to use the Credits given, i also logged case as well for the issue Case 2505010040005130 Your question was succe... - TrackingID#2505010040005130
Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-01T15:16:05.14+00:00

Hello @aledata,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-01T15:31:41.0466667+00:00

@Padmanaban Venugopal, I've reviewed the support ticket. I see that it was created just a few minutes ago. Please allow some time for it to be assigned to an engineer. Once assigned, the engineer will assist you with your issue.

Answer 1

Raja Pothuraju 22,475 Microsoft External Staff Moderator

Hello @aledata,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-08T00:03:32.1466667+00:00

Hello @aledata,

Just checking in to see if you're now able to access your account. I noticed that the support engineer from the Data Protection team has been trying to reach you via phone and email.

Please let me know if you haven’t received those emails or if you're still facing issues.
Raja Pothuraju 22,475 Reputation points Microsoft External Staff Moderator

2025-05-12T19:06:50.51+00:00

Hello @aledata,

Just checking in to see if you're now able to access your account. I noticed that the support engineer from the Data Protection team has been trying to reach you via phone and email.

Please let me know if you haven’t received those emails or if you're still facing issues.

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Cannot access to my azure portal because I lost access to my 2FA App

1 answer

Your answer