Forgot password and can't access Authenticator app

Question

My company email recently got hacked (I'm the admin), so I reset the password and cannot remember it. I tried to reset the password again, but it needs to be approved in the Authenticator app, which I don't have access to (it stopped working months ago, but I didn't care because I can still access my account using OTP). My domain provider tried to contact MS but was told that the account's owner needs to contact them directly. I tried doing just that and got stuck with the automatic support. Any help? Does anyone have the MS support email?

Answer 1

Hi pnp marine,

You can use the Account recovery Form (https://account.live.com/acsr) to prove ownership. Provide as much detail as possible (e.g., old passwords, email aliases, security info, purchase receipts for Microsoft services). This is critical if you’re locked out entirely.

You can reach out via phone number based on your country: Global Customer Service phone numbers - Microsoft Support

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested that you could post your case in dedicated forum for Microsoft Authenticator for more professional advice.

Thanks for your support and understanding!

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