Forgot password and can't access Authenticator app

pnp marine 0 Reputation points
2025-05-01T06:20:16.3533333+00:00

My company email recently got hacked (I'm the admin), so I reset the password and cannot remember it. I tried to reset the password again, but it needs to be approved in the Authenticator app, which I don't have access to (it stopped working months ago, but I didn't care because I can still access my account using OTP). My domain provider tried to contact MS but was told that the account's owner needs to contact them directly. I tried doing just that and got stuck with the automatic support. Any help? Does anyone have the MS support email?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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