Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,345 questions
how to pay an azure bill when payment process returns with a NULL error
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Angelina Musik
0
Reputation points
I'm attempting to process a payment on my account and I'm getting a NULL error and am unable to process a ticket through the support system as I'm also getting error there.
Azure Cost Management
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Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator2025-05-02T02:39:28.5433333+00:00 There are two ways to pay your bill for Azure. You can pay with the default payment method of your billing profile, or you can make a one-time payment with the Pay now option.
If you signed up for Azure through a Microsoft representative, your default payment method is always set to wire transfer. Automatic credit card payment isn't an option if you signed up for Azure through a Microsoft representative. Instead, you can pay with a credit card for individual invoices.
Please refer the below MS article for more details:
https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/pay-billFeel free to reach out if you have any further concerns. We're here to help you.
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Naveena Patlolla 2,135 Reputation points Microsoft External Staff Moderator
2025-05-06T05:17:41.9933333+00:00 Just want to check if the above comment worked for you or else please let us know if any help, we are always here to help whenever you need us.
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Angelina Musik 0 Reputation points
2025-05-06T21:41:50.6333333+00:00 Hi there Naveena - thank you for responding. I did use the Pay Now, like I have for months, and I continue to get a Payment Failed error message shown in the image below - I now have a support ticket w/ Tek team who is attempting to research why this is happening, and in addition to this challenge the support ticketing system online is disabled so I had to call by phone to attempt to get through and get help with this.
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