Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Unable to Verify Identity for Azure Login – Error 399287
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Erkin Diprov
0
Reputation points
Dear Microsoft Support Team,
I am experiencing an issue while trying to log in to my Azure account. I am prompted to verify my identity. However, when I select phone verification, I receive the following error message:
“Sorry, we’re having trouble verifying your account. Please try again.”
Error Code: 399287
Request Id: e8bffe5e-6c73-4659-b45e-59c4a3270800
Correlation Id: 7ca17878-8b73-4783-a4bf-865828d12356
Timestamp: 2025-05-02T05:27:11Z
Best,
Erkin
Microsoft Authenticator
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