How to connect to user scope ftp for staging deployment slot Azure app service

Question

How to connect to user scope ftp for staging deployment slot Azure app service

Wan Muhammad Haziq 0

Hi, I have a app service with deployment slot enable, The application scope ftp login working for both of the slot. However, for user scope, only the production are able to connect. The staging aren't able to connect. I have reset and confirm the password and user name are correct.

Siva Nair 1,650 Reputation points Microsoft External Staff Moderator

2025-05-02T08:47:10.84+00:00
Hi Wan Muhammad Haziq,

I understand your concern , please check the below troubleshooting points,

Ensure that you're using the correct format for the user-scope username when attempting to connect. It should be formatted as <app-name>\<deployment-user>. For user-scope deployments, this format is necessary to route the sign-in to the correct app's endpoint.

Double-check that you’ve properly reset the user-scope credentials for the staging slot via the Azure portal:

Navigate to Deployment Center for your app.

Select FTPS credentials and ensure the username and password are configured correctly, and that you save any changes.

Sometimes connection issues can stem from local firewalls or incorrect client settings. Ensure ports 21 and 22 are open and that you're not being blocked by a firewall on your local machine.

Testing with Different Clients: If you haven't already, try connecting with different FTP clients to rule out client-specific issues.

To deep down further , i would require few details , could you please provide the below,

Please confirm that the username and password you are using for the staging slot are the same as those set in the Azure portal?

Are you getting any specific error messages when you attempt to connect via FTP for the staging slot, if yes do share

Can you confirm whether you are using Passive or Active mode in your FTP client?

Do let me know, happy to help you to resolve this for you.

Thanks!
Wan Muhammad Haziq 0 Reputation points

2025-05-05T00:19:39.3833333+00:00
Hi @Siva Nair ,

You can refer below for the details:

Please confirm that the username and password you are using for the staging slot are the same as those set in the Azure portal. - Yes, I am using the same username and password from the portal

Are you getting any specific error messages when you attempt to connect via FTP for the staging slot, if yes do share - Refer to the screenshot

Can you confirm whether you are using Passive or Active mode in your FTP client? - Active Mode

I have tried the method that you provide but it still does not work. The sign in working fine for the production slot if using the user scope.
Prabhavathi Manchala 1,215 Reputation points Microsoft External Staff Moderator

2025-05-05T02:34:02.96+00:00
Hi Wan Muhammad Haziq,

Thanks for the detailed information and screenshot, the error clearly indicates an authentication failure, even though the same credentials work for the production slot with user-scope FTP.

The issue is that user-scope FTP credentials only work for production slots, while staging slots require application-scope credentials, which is why FTP works for production but fails with a 530 error for staging.

To connect to the staging slot via FTP, follow these steps:

Go to Azure Portal → Navigate to your App Service → Click on Staging slot → Go to Deployment Center → Select FTPS credentials tab.

Use application-scope credentials for the staging slot by copying the FTP hostname and deployment username, which will look like:

ftp://<sitename>-staging.scm.azurewebsites.net username: <slot-specific-username> password: <same as shown or reset here>

In your FTP client settings, switch the transfer mode to Passive for better compatibility with Azure services and firewalls.

Retry the connection with application-scope credentials.

https://learn.microsoft.com/en-us/azure/app-service/deploy-ftp?tabs=portal#troubleshoot

https://learn.microsoft.com/en-us/azure/app-service/deploy-staging-slots?tabs=portal#add-a-slot
Laxman Reddy Revuri 4,405 Reputation points Microsoft External Staff Moderator

2025-05-05T12:29:46.21+00:00

Hi Wan Muhammad Haziq,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Shree Hima Bindu Maganti 4,155 Reputation points Microsoft External Staff Moderator

2025-05-05T17:49:48.27+00:00

Hi Wan Muhammad Haziq,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Siva Nair 1,650 Reputation points Microsoft External Staff Moderator

2025-05-02T08:47:10.84+00:00

Hi Wan Muhammad Haziq,

I understand your concern , please check the below troubleshooting points,

Ensure that you're using the correct format for the user-scope username when attempting to connect. It should be formatted as <app-name>\<deployment-user>. For user-scope deployments, this format is necessary to route the sign-in to the correct app's endpoint.

Double-check that you’ve properly reset the user-scope credentials for the staging slot via the Azure portal:

Navigate to Deployment Center for your app.

Select FTPS credentials and ensure the username and password are configured correctly, and that you save any changes.

Sometimes connection issues can stem from local firewalls or incorrect client settings. Ensure ports 21 and 22 are open and that you're not being blocked by a firewall on your local machine.

Testing with Different Clients: If you haven't already, try connecting with different FTP clients to rule out client-specific issues.

To deep down further , i would require few details , could you please provide the below,

Please confirm that the username and password you are using for the staging slot are the same as those set in the Azure portal?

Are you getting any specific error messages when you attempt to connect via FTP for the staging slot, if yes do share

Can you confirm whether you are using Passive or Active mode in your FTP client?

Do let me know, happy to help you to resolve this for you.

Thanks!
Wan Muhammad Haziq 0 Reputation points

2025-05-05T00:19:39.3833333+00:00

Hi @Siva Nair ,

You can refer below for the details:

Please confirm that the username and password you are using for the staging slot are the same as those set in the Azure portal. - Yes, I am using the same username and password from the portal

Are you getting any specific error messages when you attempt to connect via FTP for the staging slot, if yes do share - Refer to the screenshot

Can you confirm whether you are using Passive or Active mode in your FTP client? - Active Mode

I have tried the method that you provide but it still does not work. The sign in working fine for the production slot if using the user scope.
Prabhavathi Manchala 1,215 Reputation points Microsoft External Staff Moderator

2025-05-05T02:34:02.96+00:00

Hi Wan Muhammad Haziq,

Thanks for the detailed information and screenshot, the error clearly indicates an authentication failure, even though the same credentials work for the production slot with user-scope FTP.

The issue is that user-scope FTP credentials only work for production slots, while staging slots require application-scope credentials, which is why FTP works for production but fails with a 530 error for staging.

To connect to the staging slot via FTP, follow these steps:

Go to Azure Portal → Navigate to your App Service → Click on Staging slot → Go to Deployment Center → Select FTPS credentials tab.

Use application-scope credentials for the staging slot by copying the FTP hostname and deployment username, which will look like:

ftp://<sitename>-staging.scm.azurewebsites.net username: <slot-specific-username> password: <same as shown or reset here>

In your FTP client settings, switch the transfer mode to Passive for better compatibility with Azure services and firewalls.

Retry the connection with application-scope credentials.

https://learn.microsoft.com/en-us/azure/app-service/deploy-ftp?tabs=portal#troubleshoot

https://learn.microsoft.com/en-us/azure/app-service/deploy-staging-slots?tabs=portal#add-a-slot
Laxman Reddy Revuri 4,405 Reputation points Microsoft External Staff Moderator

2025-05-05T12:29:46.21+00:00

Hi Wan Muhammad Haziq,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Shree Hima Bindu Maganti 4,155 Reputation points Microsoft External Staff Moderator

2025-05-05T17:49:48.27+00:00

Hi Wan Muhammad Haziq,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Harshitha Veeramalla 1,116 Microsoft External Staff Moderator

Hi @Wan Muhammad Haziq,

I am able to login with the user scope without any issue. Initially I got the below error.

550 The network connection was aborted by the local system.

To start newly, in staging slot - reset the credentials under Deployment center, add new Username, password and save.
Update the FTP state to All allowed (this worked for me).

{CA07D9EE-1C48-4D2A-8DA3-95DF6F45CC10}

Username has to be AppName\UserName. Get the exact AppName from Application scope.

User's image

Check the settings in FTP, I have set Passive mode.

User's image

You can see the message

Status:	TLS connection established, waiting for welcome message...
Status:	Logged in
Status:	Retrieving directory listing...
Status:	Directory listing of "/" successful

User's image

Hope this helps

If the answer is helpful, please click Accept Answer and kindly upvote it. If you have any further questions, please reply back.

Harshitha Veeramalla 1,116 Reputation points Microsoft External Staff Moderator

2025-05-08T08:35:43.1766667+00:00

Hi @Wan Muhammad Haziq, just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Harshitha Veeramalla 1,116 Reputation points Microsoft External Staff Moderator

2025-05-09T04:38:23.35+00:00

Hi @Wan Muhammad Haziq, if this answers your query, do click "Accept the answer” for the same, which might be beneficial to other community members reading this thread. And, if you have any further queries do let us know.

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How to connect to user scope ftp for staging deployment slot Azure app service

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