My a=subscription was disabled due to pending payment when I try to make the payment it showing no pending payment please assist me

Question

When I click the Pay now link the below page is the outcome please help me to reactivate my account.

what would I do now ??

Answer 1

Hi Naveen,

If your subscription is disabled due to a pending payment but you are not seeing any pending payments, because this can happen if payment has already been processed but hasn't reflected in your account yet or the account has a technical issue preventing the system from accurately showing the balance, there are a few steps you can take:

Make sure that the payment method linked to your Azure subscription (e.g., credit card) is active and has sufficient funds and check your transaction history with your bank or payment provider to see if a recent payment to Microsoft was processed.

Sometimes, it takes up to 24 hours for payments to reflect in Azure. If you have already made the payment recently, wait for this time to pass.

Go to your Azure subscription management page: Azure Subscriptions. Select your disabled subscription and click on "Reactivate Subscription."

Follow below documentation links for additional information:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues#unable-to-make-payment-for-a-subscription

Hope the above provided information help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.

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