CSAT Score not highlighting after giving a rating

Question

CSAT Score not highlighting after giving a rating

Tricia 5

Hi,

When a user gives feedback on the End of conversation topic on copilot studio, the CSAT score is triggered. Is it possible to highlight and show the score given, as currently it does not look like the rating is captured from the users perspective. Currently the 1-5 star score remains blank and continues with the topic.

keshav-msft 160 Reputation points Microsoft External Staff

2025-05-05T09:30:01.3266667+00:00

Hi Tricia,

Thanks for reaching out. Just to clarify—does your issue match the one described in this thread? https://learn.microsoft.com/en-us/answers/questions/2244157/csat-score-not-displaying-in-copilot-studio

Best,
Keshav Keshari
Shijo George 0 Reputation points

2025-10-14T22:30:41.1133333+00:00

Hi @keshav-msft ,

I have the same question Tricia raised.

The issue is that, there is no highlight on the star icons after selecting a rating on CSAT question.

Same issue - https://community.powerplatform.com/forums/thread/details/?threadid=b305503a-8186-ef11-ac21-7c1e5200d85a