Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,808 questions
Changed my phone and not getting any codes on my authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Manouk Kragten
20
Reputation points
Hi, i recently changed my phone and ever since i did i am not getting codes on my authenticator anymore, I cant get in stuff like my paypal because it tells me that it sended a code but i did not receive a code. Same with stuff from my work or study, i dont really know how to fix this but i really need it fixed.. can someone help me?
Microsoft Authenticator
{count} votes
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Hamid Sadeghpour Saleh 16 Reputation points MVP Moderator2025-05-03T09:43:59.6933333+00:00 Hi Manouk,
When you get a new phone, the Authenticator app doesn’t automatically carry over your 2FA settings (like PayPal, work accounts, school accounts). That means the codes won’t show up, and the services still expect the old phone.
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Manouk Kragten 20 Reputation points
2025-05-03T10:23:15.9533333+00:00 Ah okay! How do I fix this? Do i need to contact paypal for this or is this something that I can fix? ( I dont have my old phone anymore so i’m not sure i could)
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 85%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Antonia Taylor 0 Reputation points2025-05-03T20:48:28.3333333+00:00 How can this issue be resolved. I've even tried to call
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