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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 2%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Cloud shell failed to connect to terminal.
"Sorry, your Cloud Shell failed to connect terminal: websocket cannot be established. Press "Enter" to reconnect. "
Please assist.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 13%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Hi Ningombam, Diana,
Can you please specify the Learn Path/Module that you are going through?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 11%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Hi Ningombam, Diana,
Can you please specify the Learn Path/Module that you are going through?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 40%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
#azure trainingHi @Diana Ningombam ,I'm also having an issue that may be the same issue when accessing Microsoft Learns "Describe features and tools in Azure for governance and compliance." when wanting to perform the "Exercise - Configure a resource lock".
Azure Shell did not start and not showing on the top of the page. I haven't run out of credits and only started a few sessions in the past 48 hours. The Azure Portal is sometimes showing my default subscription and sometimes shows the Sandbox. I have plenty of credits but as i switch subscriptions and want to create a storage VM I am told I don't have a subscription and it does completely disappear.
Microsoft states "The active sandbox button is typically found at the top of the page in the Microsoft Learn module that contains hands-on exercises. Look for a prompt indicating the sandbox status, and you can click the Activate Sandbox button to start the activation process for your sandbox environment."
I've cleared the browser cache numerous times and tried other browsers too and the same issue persists. Also tried using Incognito mode and still the same outcome.
When I click the on Entra ID i see this error which leads me to believe that that problem is that the Azure Shell hasn't started in Microsoft Learn which also means no CLI initialisation is taking place. Does anyone know what is the fix?
Entra ID error
{"sessionId":"57f71db12b59489a82a7e521ca5c0f78","subscriptionId":"","resourceGroup":"","errorCode":"401","resourceName":"","details":"Insufficient privileges to complete the operation."}