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Hello team,
We are facing production-level revenue loss and it's been over 36 hrs.
We have 5 million users globally and all their sites are shown due to infrastructure failure.
They are screaming at our support and cancelling subscriptions.
Things are becoming difficult with each passing hour.
Request expedited solution.
Reference:
Case 2505050030000873 Your question was succe... - TrackingID#2505050030000873
MSRC - Acknowledgement Notification VULN-153493 CRM:0022089570
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Hi @Kartik,
Case 2505050030000873 I have reached out on this request with the concern team, I will provide an update very soon i am tracking it
Thankyou
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Dears,
The issues has been fixed by raising a ticket with Azure support team..
Thank you..
@Mohamd Abdalla Elashry I am still seeing the service status as disabled
@Ashok Gandhi Kotnana Can you get anything going for us?
Seems we have hit a wall.
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Hello Kartik,
I apologize for the delay in our response. We are currently working with our team to gather the necessary updates on this matter. Please allow us some time to get back to you with an update.
Thank you for your patience and understanding.
Our end customers are screaming. Our business is such that uptime is critical. We have been down for 3 days now.
Request faster activation please!
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Hello Kartik,
Sorry for the inconvenience
Unfortunately, we will not be reactivating the subscription. After a thorough review, we have determined that the content hosted within the subscription violated our Terms of Use. As a result of this policy violation, the subscription will remain deactivated and cannot be restored.
Dear Ms. Patiolia,
I appreciate your team’s review, though I’m deeply concerned by this outcome. With 5 million+ livelihoods at stake—and still no transparency about the alleged violations—I must formally request:
Grace Period (72 hours) to:
Allow users to retrieve critical business data
Comply with legal obligations to our customers
**Escalation Path** to:
Microsoft’s **Office of the President**
Azure’s **Global Escalation Team**
From our side be rest assured we can:
Sign a binding indemnity agreement for any temporary access
Please treat this as a Severity A humanitarian issue. I’m available 24/7
Respectfully,
Kartik
I understand you are referring to this: https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all as terms of Use
which mentions:
Without limiting Microsoft’s other remedies, violations of the Acceptable Use Policy in this section may result in suspension of the Online Service. If Microsoft suspends the Online Service, Microsoft will suspend only to the extent reasonably necessary. Unless Microsoft believes an immediate suspension is required, Microsoft will provide reasonable notice before suspending an Online Service for the reasons stated above.
We have not been given reasonable notice or any time to adhere with our legal obligations to our customers/users.
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We have the same issue. In this case licenses have been disabled and no cloud platform access to email, OneDrive or any other data on our Windows 365 VMs is possible and that already for 3 weeks..... We're running into losses in the 7 figure area.... The support seems to be helpless and at this point our only hope is to file a legal case against Microsoft to regain our insane losses....
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Hi @Kartik
I've reviewed the case details and have observed it has been reopened and assigned to the appropriate team. We're contacting the team to determine the next steps and will get back to you.
EDIT 8 May 2025 Your subscription has been re-enabled.
Hello Kartik,
I have reviewed the case and understand that CDOC has successfully activated your subscription. Could you please confirm if everything is working as expected on your end? Your cooperation in this matter is greatly appreciated.
Thank you.