Subject Rights Requests - Download of Reports (files) not possible

Question

Subject Rights Requests - Download of Reports (files) not possible

Merz, Oliver 0

I want to generate a report from Subject Rights Requests, but when trying to download the files I get this error:
2025-05-06_10h17_10

How can I get the data?

Smaran Thoomu 23,260 Reputation points Microsoft External Staff Moderator

2025-05-07T09:22:32.47+00:00

@Merz, Oliver We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Merz, Oliver 0 Reputation points

2025-05-07T09:28:03.5333333+00:00

I don't know how to re-open the request. The documentation doesn't tell.

I am now trying to open a case to get the download.
Smaran Thoomu 23,260 Reputation points Microsoft External Staff Moderator

2025-05-08T07:05:37.66+00:00

Hi @Merz, Oliver
Thank you for the update.

Since you're unable to reopen the Subject Rights Request and the documentation doesn't provide clear guidance on that, opening a support case is the right next step—especially if the data is critical and can't be re-generated easily.

Once the support case is submitted, the backend team should be able to assist you further in retrieving or regenerating the downloadable package.

Please feel free to share the outcome here, as it could be helpful for others in the community facing a similar issue.

Let me know if you need help navigating the support request process.

2 answers

Your answer

Smaran Thoomu 23,260 Reputation points Microsoft External Staff Moderator

2025-05-07T09:22:32.47+00:00

@Merz, Oliver We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Merz, Oliver 0 Reputation points

2025-05-07T09:28:03.5333333+00:00

I don't know how to re-open the request. The documentation doesn't tell.

I am now trying to open a case to get the download.
Smaran Thoomu 23,260 Reputation points Microsoft External Staff Moderator

2025-05-08T07:05:37.66+00:00

Hi @Merz, Oliver
Thank you for the update.

Since you're unable to reopen the Subject Rights Request and the documentation doesn't provide clear guidance on that, opening a support case is the right next step—especially if the data is critical and can't be re-generated easily.

Once the support case is submitted, the backend team should be able to assist you further in retrieving or regenerating the downloadable package.

Please feel free to share the outcome here, as it could be helpful for others in the community facing a similar issue.

Let me know if you need help navigating the support request process.

Answer 1

Hi @Merz, Oliver
The error "Could not find package for case with Id: [case ID]" typically indicates that the downloadable package for the Subject Rights Request (SRR) is no longer available. This can happen for a few reasons:
Possible causes:

The package expired – SRR packages are only available for a limited time (usually 30 days) after being generated.
The package was deleted or not fully created – sometimes due to backend processing failures or policy changes.
The package was moved or renamed internally, and the portal link cannot locate it.

Suggestion for next steps:

Try regenerating the report:
- Go to Microsoft Purview Compliance Portal → Subject Rights Requests.
- Re-open the request and look for an option to regenerate or reprocess the report.
Check the request status:
- Make sure the request status is “Complete” before attempting a download.
Try another browser or private/incognito window:
- Sometimes cached sessions or stale tokens may cause issues with the download link.
Raise a support request with Microsoft:
- If the data is critical and cannot be regenerated, open a support ticket with the case ID (shown in the error) and request backend assistance.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Smaran Thoomu 23,260 Reputation points Microsoft External Staff Moderator

2025-05-09T11:15:16.1233333+00:00

@Merz, Oliver Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Merz, Oliver 0

The download worked this morning after I opened a case yesterday.

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Subject Rights Requests - Download of Reports (files) not possible

2 answers

Your answer