Unable to log in to Authenticator because the only option to verify log in is to use a code sent to the Authenticator app

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Unable to log in to Authenticator because the only option to verify log in is to use a code sent to the Authenticator app

Grace 0

Hi, I am trying to log into the Authenticator app, but the only way to verify when signing in is to have a code sent to the Authenticator app. I am the global admin for this account and cannot ask an admin for help since that is me. I had an old phone set up on the Authenticator app but have upgraded my phone and didn't think I'd run into this issue. I no longer have that phone as it was a trade-in. I cannot manually turn off MFA either because in order to log in to that page, I need to verify via Authenticator app and it's just one big loop that never ends.

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Answer 1

Johnny 250

The recommended method is to contact an Administrator from your organization to restore your account. As you already mentioned that you are the Administrator, or cannot contact the Administrator at this time, you can try the following steps to self recover your account:

Navigate to the Microsoft Sign-In Helper and click the button that says 'Sign-In Helper'
- Follow the on-screen instructions to recover your account
- If you are unable to self-recover your account, you will be prompted to contact an Agent
Depending on the level of the compromise, you may still be able to get into your account using your existing recovery methods by clicking here.

Grace 0 Reputation points

2025-05-06T23:21:28.6366667+00:00

Hi Johnny, appreciate the reply. I do not need help to restore my account- I can log in online fine- it's trying to log into the Authenticator app I am having issues with as I cannot use my old device to verify the log in on the app and I cannot verify with a code on the app when trying to sign in to the app. Is there a way to remove my old device from the Authenticator system so it doesn't think I have a device connected? Thanks!
Johnny 250 Reputation points

2025-05-07T00:04:23.07+00:00

In that case, sign into the Microsoft 365 Admin Center and search for your user account. Double-click on your account so it opens in another window on the right-hand side and near the bottom click on the link that says Multi-factor authentication.

A new tab will open, if your account is not already opened, select it by checking the box next to it and choose the ‘Require Re-register MFA” - Then try to log back into the Microsoft Authenticator app.
Grace 0 Reputation points

2025-05-07T01:17:27.8033333+00:00

My domain/MO365 is through GoDaddy- does that change where to find this? I am not seeing anywhere to search for an account or double click my own.
Johnny 250 Reputation points

2025-05-07T01:24:46.7866667+00:00
Yes, this does change how you access this.

You need to find the 'Advanced Admin Centers' section in GoDaddy, you can follow this GoDaddy support article for more detailed information.

Once you have followed those instructions, and logged in using your Microsoft 365 credentials, on the left-hand side you are looking for the 'Entra Admin Center'.

The Entra Admin Center will open in a new tab, once it does:

Open the 'Users' tab and click 'All users'

Choose your user account

On the left, click on 'Authentication methods'

and then at the top, click 'Require re-register multifactor authentication'

Once you 'Require re-register multifactor authentication', go back to the Microsoft Authenticator app and sign back into your Microsoft 365 account.

Please let me know if this resolved your issue!
Grace 0 Reputation points

2025-05-07T01:37:47.5166667+00:00

GoDaddy has it broken down separately so I have to select a specific advanced admin center: Exchange, Teams or Sharepoint. I do not see an "Entra Admin Center" on the left side in any of them.
Johnny 250 Reputation points

2025-05-07T01:40:54.0033333+00:00

I recommend reaching out to GoDaddy live support so they can assist with your access to the Entra Admin Center, you should have access to this as a Global Administrator.

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Unable to log in to Authenticator because the only option to verify log in is to use a code sent to the Authenticator app

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